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Retain

Analytics to Fuel Customer Retention

Grow

Workflow to Drive Upsell and Cross-sell

Transform

Insights to Catalyze Customer Relationships

Grow Faster with Customer Success

Chad Horenfeldt

Director - Customer Operations, Influitive

“I don't just go to Gainsight for advice in terms of how to use the product. I go for advice on how to run my customer success team. What are those things that I should be doing? If I need advice in terms of a business review and how to do those things for our customers, I'll actually turn to Gainsight and ask them for that advice. ”

Greg Higham

CIO, Marketo

“The Gainsight team is very customer focused, and it shows in their interactions.”

Pat Kelly

Director - Customer Experience, Brainshark

“Yeah, we're definitely seeing the results. In fact, we kind of created a new term inside Brainshark - we call it Sharksight - has gained popularity among other departments. ”

Kathy Lord

VP of Sales & Customer Success, Intacct

"The implementation experience with Gainsight was spectacular. They were a true partner for us."

Bernie Kassar

VP Customer Success & Support, Xactly

"The benefit of using Gainsight, and implementing their product in a short period of time, is using their expert service and following their proven playbook."

Dave Hare

SVP of Customer Success, Ooyala

"Gainsight is a big piece of helping us getting there because everything from contract to ration or contract renewal or ticket numbers or how long did it take to solve it to how much usage they are using, all comes into a consolidated location that we use to make really important decisions to help our customers.”

Greg Higham

CIO, Marketo

“The Gainsight team is very customer focused, and it shows in their interactions.”

Customer Success for the NEW Enterprise

Gartner Cool Vendor

Executive Guide to Churn

Customer Success ROI

Forrester CSM Guide Pt. 3

What You Get Only With Gainsight

100% Native Salesforce

Customer Success DNA

Customer Lifecycle Cockpit™

Learn More

Adobe

BMC Software

Informatica

Blackbaud

Angie’s List

Bazaarvoice

Castlight

Workday

Marketo

Xactly

Brainshark

InsideView

Retain

Grow

Transform

Grow Faster with Customer Success

Chad Horenfeldt

Greg Higham

Pat Kelly

Kathy Lord

Bernie Kassar

Dave Hare

Greg Higham

Customer Success for the NEW Enterprise

Gartner Cool Vendor

Executive Guide to Churn

Customer Success ROI

Forrester CSM Guide Pt. 3

What You Get Only With Gainsight

In The Press

How B2B companies can create customer advocates and win more clients

August 7, 2014 Amina Elahi covers being customer obsessed in a B2B world through customer success and customer advocacy.

Salesforce Invests in Gainsight

February 8, 2014 Salesforce.com Will 'Open The Door' for Customer Success Startups Like Gainsight

Gainsight raises $20M to prove that new sales are great, but keeping current customers happy is better

November 8, 2013 Gainsight raises $20M to prove that new sales are great, but keeping current customers happy is better.

From Our Blog

Why Bessemer Invested $25M in Gainsight

October 10, 2014

Introducing PulseLocal – The Next Chapter of Pulse

September 22, 2014

Deploying Gainsight Without Usage Data

September 15, 2014

Contact Sales

August 7, 2014
Amina Elahi covers being customer obsessed in a B2B world through customer success and customer advocacy.

February 8, 2014
Salesforce.com Will 'Open The Door' for Customer Success Startups Like Gainsight

November 8, 2013
Gainsight raises $20M to prove that new sales are great, but keeping current customers happy is better.