Proactively track key customer champions with Sponsor Tracking

One leading indicator of customer churn is the loss of a key customer contact. With Gainsight’s Sponsor Tracking, you can automatically monitor advocate departures by title, company or location via social networks such as LinkedIn, Facebook and Google+.

Sponsor Tracking
Flag changes for executive departures

Flag changes for executive departures

Automatically monitor advocate departure, get notified with a call to action. Take suitable action with a prescribed playbook to mitigate this risk.

  • Monitor role, title, location and organization of your executive sponsor or key user
  • Get notified with a Call to Action on executive departure directly from the Cockpit.
  • Individuals without a 3rd degree or closer connection can also monitored.

Flag changes for executive departures

Capitalize on opportunities and monitor gaps

Reach out to your erstwhile champion/sponsor in their new role or organization for introductions. Display aggregated information on Sponsor Tracking across customers.

  • Connect with your outgoing sponsor for potential opportunity to sell your solution in her new role.
  • Track changes and report across thousands of accounts and individual roles.
  • Easily identify gaps of sponsors in key accounts, and take action to close these gaps.

Capitalize on opportunities
Capitalize on opportunities

Subscribe to Customer Success Best Practices in Your Inbox

 
[i]
[i]