Pure Storage + Gainsight: Applying Customer Success Principles at an Infrastructure Company

Pure Storage disrupted the infrastructure technology industry by simplifying data storage. Go behind the scenes to learn how Pure Storage drives success at every stage of the customer relationship. You'll learn how Pure Storage:

  • Leverages massive amounts of customer data to gain insight into behavior and health
  • Provides large, global infrastructure clients with a SaaS-like customer experience
  • Merges the Technical Account Manager (TAM) role with Customer Success principles—and much more

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