Less Churn, More Expansion, Happier Customers.
Best-in-class companies share their stories, strategies, and experience with Gainsight.
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Front Empowers Customers Through Digital Self-Service for Success
In an effort to scale its growing business effectively, Front has harnessed the potential of digital scale to empower its customers with self-service capabilities and…
How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged
Gainsight Customer Communities provides the Zapier Community with scalability and design tools that deliver self-service answers—and value—to their enormous customer base.
Lytho Transforms Advocacy into a Consistent Revenue Generator Using Gainsight
Lytho used Gainsight to standardize and optimize their advocacy strategy, implementing a data-driven approach that nurtured advocates and deployed them more effectively to drive business…
Seeq Delivers Human-First Customer Success Model and Saves $100K Annually
Seeq leveraged Gainsight CS to create cohesive, efficient CS programs that result in high-value customer engagement.
Alteryx Customer Success Finds Digital Scale and Efficiency
With Digital Customer Success strategies and tools, Alteryx supplemented human-led efforts to scale efficiently and improve retention.
Synack Builds Powerful Collaboration Around the Customer Experience
With the help of Gainsight, Synack was able to gain increased visibility into customer information and transform it into actionable insights that would help them…
AutoRek Rapidly Transforms Their Customer Success Engagement Model
Gainsight Essentials provided AutoRek with efficiency-driving tools like Dashboards, CTAs, Playbooks, and Scorecards to achieve time savings and improve collaboration.
How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience
Powered by Gainsight tools, the Sonos community provides an all-in-one destination for self-service and user engagement, delivering a superior customer experience.
Arbor Education Boosts Engagement 1300% with Digital CS
Arbor Education shifted to a Digital Customer Success strategy powered by the automation of Gainsight CS combined with the data-driven insights and in-app engagements of…
GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale
GoTo used Gainsight CS’ automated CTA workflows and email campaigns to effectively serve thousands of customers with just eight CSMs.
LeanIX Drives Expansion in a Multi-Product Ecosystem
LeanIX used Gainsight to manage their multi-product offering, tracking customer health within complex relationships to drive cross-sell expansion.
Currencycloud Takes Control of the Customer Experience
Using Gainsight customer success tools, Currencycloud deployed better metrics that gave them visibility into the customer journey, unlocked efficiencies that helped their Customer Success team…
Cloudinary Goes from One Size Fits All To Tailored Customer Journeys
With a customer base spanning across multiple industries, the media experience company was looking to tailor its customer journeys for different customer needs.
Upland Doubles Revenue Through More Flexible Training with Gainsight
Upland was looking for a LMS solution that would allow its customers to learn when it was best for their schedules. Since implementing Gainsight, they…
SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%
SPS Commerce simplifies the retail process by providing cloud-based supply chain software services for suppliers, retailers, third-party logistics providers, and partners. SPS needed a robust…
Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Studytube was looking for a more robust CS solution. After using Planhat for four years, the team realized it needed a tool that could provide…
SupportLogic Turns its Insights Into Action with Gainsight Essentials
Before Gainsight, SupportLogic had various tools and sheets to keep track of its customers. The goal was to consolidate all of its data into one…
Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience
Sana Benefits was looking for a CS solution that would help them automate tasks, add visibility, and make sure its data was secure. Gainsight Essentials…
Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to…
Olive Finds Process and Structure with Gainsight Essentials
Casey Baldin was a one-woman team at Olive. With the guidance of Gainsight, she was able to create processes and structures with the help of…
6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials
When 6sense outgrew its old CS solution, they turned to Gainsight for a more robust offering. Gainsight Essentials provided the blueprint for 6sense to maximize…
Miro Scales Its Digital Efforts Through Gainsight CS
Online workspace company, Miro wanted to launch its Digital CS motion. Using Gainsight CS, they were able to move from a high-touch model to building…
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
ADP struggled to get a single-thread view of a client. With Gainsight, they gained extra visibility into the customer relationship.
Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability
Dealerware, a fleet management innovator, leverages Gainsight CS + PX to efficiently scale its Customer Success efforts, streamline onboarding, gather product usage data, and foster…
Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX
Benchling R&D Cloud needed a way to scale with its growing customer base. Benchling upgraded its capabilities with Gainsight CS and PX. With Gainsight, they…
Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights
Mavenlink, a leader in professional services SaaS, leveraged Gainsight PX and CS to develop data-driven frameworks, tracking adoption, addiction, and attitude metrics, ultimately boosting client…
Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
Learnship used Gainsight CS and Gainsight PX to implement a Digital Customer Success strategy that aligned the organization around a single source of truth, efficiently…
Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy
Using Gainsight CS, PX, and Digital Hub, Drift executed a comprehensive Digital Customer Success strategy that drove holistic value for customers.
Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions
Software AG’s TrendMiner product used Gainsight CS and PX to build a Digital Customer Success (CS) model to deliver human-first experiences at scale.
Bringing People and Process Together: Product Mapping with Gainsight PX
Acquia, the open digital experience company, empowers enterprises to create world-class digital customer experiences. Acquia turned to Gainsight PX to capture deep insights into user…
Yotpo Launches Customer-First Community in Six Weeks with Gainsight
eCommerce retention marketing platform Yotpo leveraged Gainsight to create a brand new customer community, and drive engagement by employing a dedicated content strategy that utilizes…
Health Current Security Training Decreased Incidents of Malware and Phishing from 80% to 10%
Health Current, Arizona’s premier health information exchange (HIE), gives healthcare providers (HCPs) the information they need to make better clinical decisions and keep people healthy.…
AgriWebb Increases Adoption of its Livestock Enterprise Management Solution
AgriWebb’s mission is simple to make ranch management easier and to help farmers reach their livestock business goals. When the COVID-19 pandemic hit, in-person training,…
Gainsight Helps Bonfire Scale its Academy
Bonfire empowers government procurement teams to unlock their potential, maintain compliance, shorten evaluation times, improve transparency and reduce strain on internal times. They were looking…
MMIT Uses Gainsight PX to Mitigate Churn
MMIT, a trusted solution in the healthcare industry, offers a wide range of products for their customers but struggled to gather the necessary data to…
Infobip Gains New Insights into Product Usage and Drives 8% Increase in Feature Adoption With Gainsight
Infobip, a global cloud communications company has long taken pride in being customer-centric. However, its product development team was hampered in gaining a deep understanding…
How Personio Created a Self-Service Customer Culture
Personio was looking to implement a digital approach to help customers get the answers they wanted. With inSided by Gainsight’s community tool, they were able…
How Cognite transformed its community into a key channel for its high-touch strategy
We spoke to Alex Farmer, VP of Customer Success, and Anita Hæhre, Customer Community Director at Cognite, about using the community as a key channel…
How Gong Uses Community to Fuel ARR and Customer Retention
Gong’s active community enabled knowledge sharing at scale and improved customer retention, product stickiness, and ARR.
How Docebo Community Hit 96% P2P Support In Less Than a Year
With a customer community hub, Docebo was able to implement a robust Digital Customer Success strategy that improved customer engagement, expanded its learning culture, and…
NAVEX Increases NPS Responses 500% with Digital Customer Success Strategies Powered by Gainsight
NAVEX used Gainsight CS to implement a Digital Customer Success strategy that enabled CSMs to efficiently improve customer engagements at scale.
Sitecore Conquers the Cloud with Help from Gainsight
As digital experience software company Sitecore launched its SaaS solution, they used Gainsight to gather data and analytics while automating their customer success efforts.
How ReviewPro Used Gainsight to Boost Engagement and Slash Churn
Hospitality technology leader, ReviewPro, partnered with Gainsight CS and Gainsight PX to transform their customer success approach. This shift led to remarkable results, including a…
Glassdoor Rounds Out its Customer Success Organization with a Pooled CSM Model Using Gainsight
Like many growing businesses, Glassdoor has evolved its Customer Success organization over time. Rapid growth meant the company was gaining more customers than its Customer…
