In May 2014, over 900 executives in the Subscription Economy gathered in San Francisco for Pulse 2014, the largest Customer Success gathering in history. The energy in the room was incredible and the conversation online reached over 12M impressions on Twitter.


Pulse is the annual destination for the Customer Success industry. If you weren’t there, you missed out on 30+ sessions from over 120 leading executives, investors and entrepreneurs, including Malcolm Gladwell, wild Churnbots on the loose, Spiderman, an a cappella rendition of Shout, CEOs from Evernote, Marketo, SurveyMonkey… and much, much more.


We’ve included the best of the event on this microsite as a resource to you and your teams. Thank you again for making Pulse 2014 a landmark moment for the Customer Success industry… until next year!

“Last year, Pulse was an impressive event and I felt it was the best Customer Success event I’d ever attended. This year’s Pulse exceeded all expectations and really threw down the gauntlet for setting a high bar as THE foremost Customer Success event.”

Mike Stocker, Sr. Consumer Marketing Solution Strategist at Marketo


  • Jason Lemkin, Storm Ventures
  • Brian Stafford, McKinsey
  • Aaron Ross, Predictable Revenue
  • Tomasz Tunguz, Redpoint Ventures
  • Peter Gassner, Veeva Systems
  • Malcolm Gladwell, The Tipping Point Author

  • Jonathan Lindsell, Salesforce
  • Malcolm Gladwell, The Tipping Point Author
  • Nick Mehta, Gainsight

  • Dan Steinman, Gainsight
  • Jason Lemkin, Storm Ventures
  • Brian Stafford, McKinsey
  • Aaron Ross, Predictable Revenue
  • Tomasz Tunguz, Redpoint Ventures
  • Phil Libin, Evernote

  • Jon Herstein, Box
  • Tony Nadalin, Marketo
  • Jonathan Lindsell, Salesforce
  • Kate Leggett, Forrester
  • Roger Lee, Battery Ventures
  • Ajay Agarwal, Bain Capital Ventures
  • Harrison Miller, Summit Partners

  • Dan Shapero, LinkedIn
  • Jon Perera, Adobe Echosign
  • Ross Piper, Dropbox
  • Leyla Seka, Salesforce
  • Phil Fernandez, Marketo
  • Peter Gassner, Veeva Systems
  • Dave Goldberg, SurveyMonkey
  • Tien Tzuo, Zuora
  • Chris Cabrera, Xactly
  • Umberto Milleti, InsideView
  • Razor Suleman, Achievers




MillionTwitter Impressions

Companies by Revenue

  • 0-5M

  • 5M-10M

  • 10M-25M

  • 25M-50M

  • 50M-100M

  • 100M-500M

  • 500M+

Attendees by Department

  • Customer Success

  • Executive

  • Sales

  • Support/Services

  • Marketing

  • IT/Eng

  • Product Management

Attendees by Title

  • Manager

  • Director

  • VP

  • C-Level

  • Individual Contributor





A huge thank you to our wonderful sponsors for their partnership in making Pulse truly successful for all.