Business Services

Gainsight helps Business Service companies increase retention and client satisfaction, while expanding existing client accounts.

Increase Retention and Reduce Churn

Gainsight helps Business Services companies drive retention by alerting them of early-warning churn indicators, measuring client satisfaction through Net Promoter Score surveys, tracking client health trends, and enabling proactive response to customer risks. Gainsight helps Account Management by providing:

  • Automated notifications based on customer behavior
  • Playbooks to drive consistency and effectiveness
  • Success Plans to track customer objectives and demonstrate value

Increase Productivity and Scale Customer Interactions

Gainsight increases team productivity and efficiency by aggregating client data, prescribing playbooks in response to customer behavior, and scaling customer communications. Gainsight enables Account Management teams with:

  • Collaborative playbooks to respond to customer risks and opportunities
  • Automated emails triggered on customer behavior or events
  • Personalized content to drive customer engagement at scale

Identify Service Offering Expansion Opportunities

Gainsight helps Business Services companies identify and capitalize on opportunities to expand services offered across their client base by alerting and reporting on service and transaction history, marketing engagement, NPS survey responses, and customer health trends. Account Management teams can take advantage of:

  • Notifications on potential growth opportunities
  • Automated emails triggered by customer behavior or events
  • Reports and dashboards that highlight growth trends and expansion opportunities

SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES

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