Cloud Applications

Cloud companies use Gainsight to manage the customer lifecycle, identify customer risks and expansion opportunities, uncover customer insights, and optimize customer operations.

Increase Retention and Reduce Churn

Gainsight enables Cloud companies to reach out to the right customers at the right time to proactively mitigate the risk of churn. Gainsight supports Customer Success teams with:

  • Automated notifications triggered by customer behavior
  • Playbooks to drive consistency and efficiency
  • Success Plans to track customer goals and demonstrate value

Identify Up-Sell and Cross-Sell Opportunities

Gainsight enables Customer Success teams to capitalize on up-sell, cross-sell, and advocacy opportunities by tracking health and scaling customer communications. Gainsight provides:

  • Notifications about potential growth opportunities in existing accounts
  • Automated emails triggered throughout the customer life cycle
  • Personalized email communications to drive account expansion at scale

Get a 360° View of Customers

Gainsight provides Cloud companies a 360° view of their customers, bringing CRM, usage data, support tickets, billing history, survey data, and marketing engagement into one centralized location. CSMs, Account Managers, Sales Managers, and Executives can easily prepare for customer interactions with:

  • A unified view of previously disparate data
  • A single source of truth for customer health
  • Collaboration tools to share knowledge and take action

SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES

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