Customer Monitoring

Gainsight is the premier solution for customer monitoring. Its five modules underpin customer monitoring efforts to increase retention and reduce churn.

• Retention Management enables recurring revenue businesses to standardize and automate workflow for customer monitoring and retention.
• Feedback Management enables recurring revenue businesses to measure customer health through surveys and take action based upon survey responses.
• Adoption Management enables recurring revenue businesses to measure product usage, adoption and success metrics for customer monitoring and use these to drive customer retention workflow across the enterprise.
• Lifetime Revenue Management enables recurring revenue businesses to accurately measure churn and assess its impact on overall revenue growth and customer lifetime value.
• Growth Management enables recurring revenue businesses to leverage customer monitoring efforts to intelligently forecast renewals, proactively identify up-sell opportunities and automatically flag out-of-compliance customers.