Gainsight Glossary

Improve Customer Satisfaction

Customer satisfaction is the extent to which customers are happy with the products and services supplied by a company to meet a customer’s expectation. Gainsight’s customer success management solution offers insights that helps improve customer satisfaction. With Gainsight, customer satisfaction:

  • Indicates customers repurchase intent and loyalty
  • Reduces customer churn
  • Increases customer lifetime value (CLV)
  • Reduces negative publicity
  • Retains existing customers than acquire new ones

Improve customer satisfaction to retain old customers and attract new customers. Call us at Gainsight to schedule a demo!

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