ROI Customer Management

Prove the ROI of your Customer Success Management with Gainsight

It can be challenging to prove the return on investment (ROI) of your Customer Success and customer management efforts but it’s vital that the rest of the company understands their impact on the bottom line. There are many ways to approach this dilemma, but they all require some level of data to back up your claims.

How Gainsight can help

Gainsight provides powerful tracking and reporting capabilities so you can confidently share the ROI of your Customer Success efforts. Our platform features role-relevant dashboards that can be exported for easy sharing. Our vast array of capabilities will also add efficiency to your processes, allowing you to do more with less. We’ll help you:

• Track the response and resolution times for support tickets
• Schedule and automate customer sentiment outreaches such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys
• Identify and pursue upsell and cross-sell opportunities
• Turn your happiest customers into referenceable advocates for your product

To see real-life examples of the ROI experienced by Gainsight users, visit our Customers page. To learn more about Gainsight’s capabilities, schedule a demo today.