RESOURCES
Ideas to Inspire Your Next Big Win
2024 Market Guide for B2B Customer Community Platforms
2024 Gartner Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…
Check it outThe Business Case for Digital Customer Education
In a world where traditional training methods fall short, digital customer education emerges as the ultimate solution. Say goodbye to endless PDFs and time-consuming one-to-one…
Check it out10 Steps to Community Success in B2B Software
Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…
Check it outShantan Reddy on AI’s Everyday Magic
Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…
Check it outMeenal Shukla Celebrates AI as a Human Partner
Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…
Check it outOphir Sweiry’s Vision of an AI-Powered 3D Future
Ophir Sweiry, Gainsight's visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…
Check it outDenise Stokowski on AI as the Great Simplifier
Denise Stokowski, Gainsight's SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
Check it outKarl Mosgofian on the Democratization of Data Insights
Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…
Check it outNick Mehta on the Imperative of AI Adoption
Nick Mehta, Gainsight's CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…
Check it outCustomer Education ROI Calculator
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…
Check it outFoundations of Customer Success: The Manual for an Impactful CSM
Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year.
Check it outGetting Started with Customer Success: The Essential(s) Kit – NA
From building an empowered team to crafting a tailored customer health score, this ebook equips you with the essential knowledge and tools needed to excel…
Check it outGetting Started with Customer Success: The Essential(s) Kit – EMEA
From building an empowered team to crafting a tailored customer health score, this ebook equips you with the essential knowledge and tools needed to excel…
Check it outHow To Speak CFO: Real-World Tips for Communicating the ROI
This ebook reveals essential "language lessons" to bridge the gap between your CS team and CFO.
Check it outSniffing Out Risk and What To Do About It
Delve deep into the strategies and techniques you need to navigate the complex landscape of customer risk mitigation.
Check it outMake Community-building Your Ultimate Business Growth Strategy
Learn why community development does not need to be expensive, arduous, or time-consuming, and how to integrate your community into the heart of your customer…
Check it outThe State of AI in Customer Success, 2023 Report
In this report we’ll share the thoughts of more than 400 companies throughout North America across a wide range of company sizes, annual contract values,…
Check it outCustomer Onboarding Template
Wow your customers from day 1 with this quick-and-easy, step-by-step guide to educate customers during onboarding.
Check it outGainsight Customer Education Templates
Use this training manual template, video production checklist, and course creation template to help you develop impactful Customer Education programs with ease.
Check it outThe Complete LMS Buying Guide
Having the right Learning Management System (LMS) in place will help your customers reach their goals and expand their use of your product. Use this…
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