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How to Provide a High-Touch Product Experience While Social Distancing

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our

March 30, 2020

Managing Churn During COVID-19: A Conversation with Bessemer

As SaaS leaders tackle the unexpected management implications of COVID-19, there has never been a better time to double down on retention

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5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in

March 31, 2020
  • Howard Tarnoff


    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
  • Greg McGlaughlin


    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
  • Lauren Denault


    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
  • Heather Hansen


    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.

Need more proof? You got it!

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Our Customers Get Results

From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.

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The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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Lessons from GitLab: Implementing Customer Success Operations At Scale Image

Lessons from GitLab: Implementing Customer Success Operations At Scale

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function.  We’re interviewing a few rockstar CS Ops leaders to showcase how leading organizations drive growth and efficiency across their post-sales teams. Today, we’re talking to Jeff Beaumont from GitLab. GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes.  Jeff is the Senior Manager of Customer Success Operations.   Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly.  In several places, we’ll include links to more detailed CS Ops strategy and process resources that GitLab maintains (in their instance of GitLab!) What was your journey to CS Operations?  What experiences have helped you with this role? I started my career as a CPA and spent seven years in accounting and financial planning. I transitioned to a software company focused on financial planning. I began as the Director of Support, then took on Customer Success, then Onboarding.  I […]

7 min readNovember 23, 2020
10 Reasons To Be Thankful for Gainsight PX Image

10 Reasons To Be Thankful for Gainsight PX

We have almost made it through the challenging year of 2020. With Halloween behind us, it is time to celebrate arguably one of the best holidays—Thanksgiving. The season is upon us to reflect, share gratitude, and enjoy those moments with loved ones in simpler times. Whether you can celebrate with family or sacrificed face-time to keep safe, we hope you take a moment of gratitude this holiday season. When we acquired Aptrinsic two years ago, we had the foresight to see how valuable product data would be to the Customer Success function. Today we are so thankful for our product, now known as Gainsight PX, as it has over-delivered for Product Managers in many verticals looking to gain more in-depth insight into their products and guide users through the best experience. We want to take this opportunity to share 10 reasons we are grateful for Gainsight PX based on all the fantastic features and functionalities my clients use regularly.  1. Engage users without being overwhelming We all know the holiday season is overwhelming in a typical year–even more so in 2020. Providing contextual in-app help to your users gives them the information they need without becoming too much and adding […]

5 min readNovember 23, 2020
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How to Create a Best-In-Class Free Trial Experience

This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. At the dawn of video gaming, California-based Atari was on top. For nearly its entire golden era, the company succeeded with very little intentional marketing.  “They had no sales, no advertising, no marketing, nothing but R&D,” recalls an executive vice president of a company that put money into Atari at the time. Yet Atari systems sold because gaming was nascent and it was easy to reach their ideal consumer through a few small trade publications. Atari focused on making games people loved to play, people continued to buy, publications continued to write, and after two years it grew from a $500 investment to $2M in annual revenue. The parallels to what’s happening today in B2B software with product-led growth are striking. Companies are realizing that all the marketing in the world can’t convince someone to stay a customer if they don’t enjoy the product. There are too many alternatives, and the switching costs aren’t as high as they used to be.  Wes Bush, Founder and CEO of ProductLed, and Mickey Alon, Founder and CTO of Gainsight PX, discussed […]

4 min readNovember 16, 2020
Path to CPO Series: Lee Weiner, Chief Innovation Officer at Rapid7 Image

Path to CPO Series: Lee Weiner, Chief Innovation Officer at Rapid7

Gainsight’s Path to Becoming a CPO webinar series will host Product leaders from leading SaaS companies in a candid discussion of their journey in product management. Episode 5 highlights Lee Weiner, Chief Innovation Officer at Rapid7.

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Retention Revolutionaries: Vonage’s GameChanging Approach to Mitigating Risk Image

Retention Revolutionaries: Vonage’s GameChanging Approach to Mitigating Risk

When you’re in customer success, predicting the future is part of the job description. It’s up to you to know which customers are at risk and proactively mitigate the situation. But getting ahead of churn requires the right data and best practices. Watch Ethan Douglas, Director of Customer Success from Vonage, to see how they use Gainsight to identify churn risks and the steps they take to stop churn in its tracks — mission-critical in today’s business environment.

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The CX Factor: How the UKG GameChangers Streamline Experience (and you can too!) Image

The CX Factor: How the UKG GameChangers Streamline Experience (and you can too!)

Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound familiar? Join us as we host UKG’s Lauren Mitz to hear how they’ve architected a unified, guided, and highly-automated experience for every customer with Gainsight — from the moment they make the investment until they achieve their initial desired outcome — and how you can do the same

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G2 Grid Report Fall 2020

When evaluating customer success software, this is an invaluable resource. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Get access to ratings and reviews for several vendors across several categories including satisfaction ratings, feature comparisons, segments served, and much more. What will you learn? Highest rated features Likeliness to recommend Product roadmap sentiment Market presence stats And more!

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CX Center Datasheet

Understand and improve your B2B customer experience with CX Center The world we live and work in is rapidly shifting every day and it’s more important than ever that we’re finding innovative ways to collaborate and better listen to our customers. Only a small fraction of companies that collect feedback actually act on it, and it’s that neglect that leads to dissatisfied customers and churn. CX Center is built for B2B companies and is the hub for all of your customer experience activities. In this datasheet, you’ll learn how CX Center helps customer-focused companies: Align around a single source of CX data Identify what matters most to customers using Natural Language Processing (NLP) Enrich CX data by pulling in sentiment from multiple channels Prove your impact with board-worthy reports And more In a time where we cannot afford to lose customers, we need to be diligent, leaving no feedback behind. With CX Center, you’ll have the power to listen to, act on, and analyze customer feedback so you can nurture lifelong customers.

1 min read
Gainsight Configuration Wizard and Sightline Image

Gainsight Configuration Wizard and Sightline

Gainsight Configuration Wizard and Sightline Combine the power of our best in class customer success platform with the best practices of the world’s largest customer success community. What you’ll discover: How to get up and running with Gainsight in as little as three weeks Integrate your CRM platform, whether it is Salesforce, Hubspot or another leading solutions Guidance from the Gainsight services team which has over 50,000 hours of implementation experience Best practices from Gainsight and our 700+ customers And more!

1 min read