Drive Adoption, Expansion, and Renewals at Scale
Customer Success Software and Expertise for B2B Enterprises

4.7 / 5 rating on the AppExchange

Seamless Access with Native Salesforce UI
Complete Customer View Across Salesforce and External Data
Automated Customer Health Scoring

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WE ARE THE CUSTOMER SUCCESS COMPANY

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

Create customer communications at scale with Copilot
Proactively demonstrate ROI with Success Plans
Drive consistent action with Cockpit and Playbooks

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Lead Your World in Customer Success

"Our retention rate for customers in Gainsight is five points better than our customers not in Gainsight."

Scott Romesser

Vice President, Customer Care

"We are delighted with the product."

Laurie Wesloski

Customer Success Manager - Informatica

"When using a tool like Gainsight you need to understand what you fundamentally would like to achieve. For Glassdoor, it was more efficiency and access into customer behaviors so that we can identify risks and opportuities."

Kelly Payne

Director of Customer Success

"[Gainsight] forced the discussion to really working early on with the customer on identifying what success is in the first place."

Brian Wilson

VP, Customer Success and Support

"We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down."

Andrew Cummins

Customer Experience Manager

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The Difference Maker for Your Business

With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Drive revenue

Predict and prevent future churn by cultivating healthy customers.
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Retain customers

Discover and capitalize on every upsell and cross-sell opportunity.
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Scale operations

Boost your efficiency to reach more customers with a smaller team.
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Submitted to
with a 5 of 5 star rating

[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
Lauren Denault
DemandForce
Submitted to
with a 5 of 5 star rating

We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
Greg McGlaughlin
AppNexus
Submitted to
with a 5 of 5 star rating

Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
Heather Hansen
CareerBuilder
Submitted to
with a 5 of 5 star rating

We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
Howard Tarnoff
Ceridian
Submitted to
with a 5 of 5 star rating

Great leadership is combined with incredible culture and opportunity. Having worked in software start ups for relatively long time, I can say this is the best job I've ever had.
Anonymous employee
Gainsight