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Search results for "pickens"

Gainsight™ COO Allison Pickens Named in Top Women Leaders in SaaS List

[Redwood City, CA - October 30, 2018] –  Gainsight™, the Customer Success company, announced today that its Chief Operating Officer, Allison Pickens, was recognized as one of the Top Women Leaders in SaaS of 2018 by The SaaS Report. The SaaS Report is a comprehensive source for business news, investment activity, and corporate actions related... read more →

Empower by Guru

Join Gainsight on May 7th-9th at Empower Guru in Philadelphia, Pensylvania. Empower 2019 is a chance to collaborate and learn alongside with leaders from Sales, Support, and Customer Succcess. Don't miss our Chief Operating Officer, Allison Pickens, speaking on May 9 at 11:30 am ET on "Designing and Motivating a Customer-Centric Organization in the Subscription Economy".... read more →

Gainsight® Appoints New Chief Customer Officer; Adds Seasoned Enterprise Executive to Board of Directors

Sue Barsamian, Former Chief Sales and Marketing Officer for Hewlett Packard Enterprise Software Joins Gainsight’s Board of Directors [Redwood City, CA – February 19, 2019] - Gainsight®, the leading provider of customer growth solutions, today announced the appointment of Vice President of Customer Success, Ashvin Vaidyanathan, to Chief Customer Officer. In addition, Gainsight added Sue... read more →

4 Ways Product Teams Can Make Customers More Successful

We all know how it works...a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before you know it, a Customer Success team is created. The CSMs start doing Executive Business Reviews (EBRs) and the product road map is the crutch used... read more →

How to Build a Data-Driven Product Your Customers Love

The way to your customers’ hearts is through your product—but what does it take to build something that keeps them coming back? The Gainsight PX platform helps you deliver superior product experiences through insights and in-app engagements. This easy, powerful, and complete platform provides product managers with the user analytics and tools to make informed... read more →

Customer Success Blog Posts and Webinars You Can’t Live Without

It’s been quite a year but we’re on the home stretch, folks. Before you say, “thank u, next” to 2018, check out Gainsight's top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018 ‘CSM & Product’ Is the New ‘Sales & Marketing’ You can’t have a business without a... read more →

Correlation vs. Causation in Customer Success

Correlation vs Causation in Customer Success
I’m reading this fabulous book right now that is perfect for anyone making important decisions—The Book of Why. The author, Judea Pearl, subtitled the work as “The New Science of Cause and Effect,” and the “new” part is what caught my eye. In the introduction, Pearl shares how the distinction between causation and correlation—and the... read more →

3 Keys to Improve Product Adoption and Cut Churn

3 Keys to Improve Product Adoption and Cut Churn
Product adoption is one of the few surefire leading indicators of churn. Whether you're on the Product team or the Success team, it's your job to improve adoption—or watch your customers leave. But when you have so many internal organizations jockeying for the client's attention span and almost all your day-to-day interactions happening digitally—generating dozens... read more →

‘CSM & Product’ Is the New ‘Sales & Marketing’

CSM & Product Is the New Sales & Marketing
If you take a look at my LinkedIn page (and scroll way, way down), you'll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!) I started my professional career as a product manager.  Well, I tried to start my career by doing a Master’s in Computer Science in college, which taught... read more →