AI Meets SaaS with Allison Pickens, Board Director, dbt Labs and Commvault
Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.
Search Results for: pickens
Gainsight’s CEO, Nick Mehta, and Former COO, Allison Pickens, Publish New Book on The Customer Success Economy
[San Francisco, CA – April 28, 2020] — Today, Gainsight’s CEO, Nick Mehta, and former COO, Allison Pickens, announced the launch of their new book, The Customer Success Economy: Why Every Aspect Of Your Business Model Needs A Paradigm Shift (Wiley). This book is for leaders who want to gain a competitive advantage in the
4 Tactics to Building and Managing Customer Success with Allison Pickens
One of the things I like most when talking to people about their career journeys is understanding how the skills they’ve learned along the way help them succeed in their current leadership role. Sometimes, my guests are surprised at how their trajectory, even if it seems nonlinear, has played a critical part in their professional
Gainsight™ COO Allison Pickens Named in Top Women Leaders in SaaS List
[Redwood City, CA – October 30, 2018] – Gainsight™, the Customer Success company, announced today that its Chief Operating Officer, Allison Pickens, was recognized as one of the Top Women Leaders in SaaS of 2018 by The SaaS Report. The SaaS Report is a comprehensive source for business news, investment activity, and corporate actions related
My Top 10 Mistakes in 10 Years: Gainsight CEO Nick Mehta
This article was originally published on SaaStr “I never make the same mistake twice. I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. In February 2023, I hit my 10-year anniversary (or “Gainaversary,”
How to Build a Data-Driven Product Your Customers Love
The way to your customers’ hearts is through your product—but what does it take to build something that keeps them coming back? The Gainsight PX platform helps you deliver superior product experiences through insights and in-app engagements. This easy, powerful, and complete platform provides product managers with the user analytics and tools to make informed
Gainsight Delivers Record-Breaking Year, Surpassing $100 Million ARR as Momentum for Customer Success Movement Accelerates Worldwide
Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world. SAN FRANCISCO, CA—MARCH 11, 2021 — Gainsight, the Customer Success Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on
The Team You Create: Lessons From Joe Theismann
Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a west coast girl who loves college basketball, bleeds red and blue, and is true to my beloved Arizona Wildcats. But I am also a Phoenician and always support the Arizona
The Customer Success Economy
Gainsight CEO, Nick Mehta, and former COO, Allison Pickens, introduce The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift The Customer Success Economy builds on the success of Gainsight’s first volume, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, released in 2016. Just four years later, it’s become
4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company
As a CCO at a startup, how do you assess the work that needs to be done to begin the CX transformation? In today’s episode, we’re revisiting conversations with two CCOs who have implemented CX programs from the ground up: Chelsie Rae Lee of SnackNation and Allison Pickens of Gainsight.