Gainsight PX (Product Experience) is Gainsight's premier tool to set up in-app messages and collect useful analytics from web applications. PX Connector allows you to establish a link between Gainsight... read more →
The Risk Escalation Element will help you establish a culture and habit of identifying and escalating risks so that you are empowered to mitigate risks before they lead to churn... read more →
The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience across all stages of the... read more →
Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical success criteria for your client.... read more →
Create and manage a success plan that can be used for the entire life-cycle of a customer. Enables Customer Success Managers and Customer Success Leadership team to formally document and... read more →
Transition a customer to a new CSM. Playbooks that drive towards introducing new CSM, creating a milestone to track dates of transition, and aligning on objectives/success criteria.
The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve achieved and align on a... read more →
Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk. Customer Overview: Single source of truth. Get... read more →
Adoption Management' Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element includes processes to drive stronger... read more →
Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action to provide your CSMs with... read more →
