Gainsight Software
  • Products
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Company
  • Impact
  • Login
  • Schedule a Demo
Login
  • Login to Gainsight CS

    Customer Success Software

  • Login to Gainsight PX

    Product Experience Software

Gainsight Software
  • Products
    • Products
      • Customer Success
      • Product Experience
      • inSided
    • Platform
      • Gainsight Platform
      • Marketplace
      • See Value from Gainsight Faster
  • Pricing
  • Solutions
    • By Business Challenge
      • Scale and Efficiency
      • Retention
      • Expansion
      • Visibility
      • Product Adoption
    • By Industry
      • Healthcare
      • Education
      • Security
      • Gainsight Essentials
    • By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
  • Customers
  • Resources
    • The Latest from Gainsight
      • Resource Library
      • Gainsight Blog
      • Events and Webinars
      • Glossary
      • Push to Production
      • Gainsight Essentials
    • Customer Resources
      • Customer Community
      • Training & Certifications
      • Product Support
      • API & Developer Docs
    • Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
    • By Role
      • Product Teams
      • Customer Success Teams
    • Gainsight Essential Guides
      • Quarterly Business Reviews (QBRs)
      • Customer Success
      • Voice of the Customer
      • Customer Success Management
      • Customer Journey and Lifecycle
      • Professional Services Success
      • High Touch Customer Success Management
      • Company-wide Customer Success
      • Recurring Revenue
      • Channel Partner Success
      • Product-Driven Customer Success
      • Churn
      • Budgeting for Customer Success
      • Product Analytics
      • Customer Experience
      • Business Metrics
      • Choosing a Customer Success Solution
      • Product Management Metrics
  • Company
    • About Gainsight
      • Who We Are
      • Leadership
      • Newsroom
      • Partners
      • Careers
  • Impact
  • Login
    • Login to Gainsight CS
    • Login to Gainsight PX
Products
  • Customer Success Logo

    Customer Success

  • Product Experience Logo

    Product Experience

  • inSided Logo

    inSided New

 
PLATFORM OVERVIEW
  • Gainsight Platform

  • Gainsight Marketplace New

  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

  • Community Teams Build a modern customer community. New

Learn
  • Resources Library
  • Gainsight Blog
  • Events and Webinars
  • Gainsight Glossary
  • Push to Production New
  • Gainsight Essentials
Customer Resources
  • Customer Community
  • Training & Certifications
  • Product Support
  • API & Developer Docs
Industry Resources
  • CS Ops Central
  • Customer Success Job Board
  • Pulse Plus
  • Pulse Conference
By Role
  • Product Teams
  • Customer Success Teams
About Gainsight
  • Who We Are
  • Leadership
  • Newsroom
  • Partners
  • Careers

Gainsight PX Solution

Gainsight PX (Product Experience) is Gainsight's premier tool to set up in-app messages and collect useful analytics from web applications. PX Connector allows you to establish a link between Gainsight... read more →
  • December 21, 2022
  • rbalke

Risk Escalation

The Risk Escalation Element will help you establish a culture and habit of identifying and escalating risks so that you are empowered to mitigate risks before they lead to churn... read more →
  • December 21, 2022
  • rbalke

Lifecycle Management

The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience across all stages of the... read more →
  • December 21, 2022
  • rbalke

Onboarding Success Plan for New Customers

Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical success criteria for your client.... read more →
  • December 21, 2022
  • rbalke

Holistic Customer Plan

Create and manage a success plan that can be used for the entire life-cycle of a customer. Enables Customer Success Managers and Customer Success Leadership team to formally document and... read more →
  • December 21, 2022
  • rbalke

CSM Transition

Transition a customer to a new CSM. Playbooks that drive towards introducing new CSM, creating a milestone to track dates of transition, and aligning on objectives/success criteria.
  • December 21, 2022
  • rbalke

Executive Business Review

The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve achieved and align on a... read more →
  • December 21, 2022
  • rbalke

Support Solution

Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk. Customer Overview: Single source of truth. Get... read more →
  • December 21, 2022
  • rbalke

Adoption Management

Adoption Management' Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element includes processes to drive stronger... read more →
  • December 21, 2022
  • rbalke

Adoption Playbooks

Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action to provide your CSMs with... read more →
  • December 21, 2022
  • rbalke
  • 1
  • 2

Next Page »

Recent Posts

  • The Ultimate Chief Customer Officer (CCO) Job Description
  • Digital Customer Success Strategies That Drive Expansion and Renewal
  • Hit the Ground Running With Gainsight Marketplace
  • Five Ways to Evolve With Gainsight in 2023
  • Need to Do More With Less? Try Digital Customer Success

Categories

  • Adoption & Onboarding
  • Advocacy & Cross-sell/Upsell
  • Best Practices
  • Churn & Renewal Management
  • Community
  • COVID-19 Resources
  • Cross-Functional Alignment
  • CS Build vs Buy
  • CS Customer in CS
  • CS Durable Growth
  • CS Industry Trends & Analysis
  • CS NRR
  • CS Ops
  • CS Scale & Efficiency
  • CS Time to Value
  • Customer Segmentation
  • Customer Success
  • Customer Success 101
  • Customer Success at Scale
  • Customer Success Best Practices
  • Customer Success Operations
  • CX Center
  • Design
  • Digital Customer Success
  • Durable Growth
  • Education
  • Efficient Growth
  • Engineering
  • Evaluating CS Technology
  • Executive Perspective
  • Gainsight Essentials
  • Gainsight on Gainsight
  • Gainster
  • GameChanger VIP
  • GameChangers
  • Guest Article
  • Health Scoring
  • Healthcare
  • inSided
  • Integration
  • Level Up Your Product Strategy
  • Mehtaphysical Musings
  • NPS & Customer Satisfaction
  • NRR
  • NRRTv
  • Other
  • Partner Innovation Theater
  • Partners
  • Product & Customer Success
  • Product Adoption
  • Product Analytics
  • Product Experience
  • Product Experience
  • Product Management
  • Product Roadmap
  • Product Roadmap
  • Product Updates
  • Product-led Growth
  • Product-Led Growth
  • Pulse
  • Pulse Everywhere 2020
  • Pulse Product 2020
  • Push to Production
  • PX
  • PX Engagement & Adoption
  • PX Multiproduct
  • PX Product Analytics
  • PX Product-Led Growth
  • Revenue Optimization
  • Security
  • The Next Level CS Team
  • The Transformational CS Leader
  • Uncategorized
  • User Engagements
  • User Feedback
  • User Journey
  • User Onboarding
  • _Case Study
  • _Customer Cloud
  • _Customer Experience
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press
  • _Partner Post
  • _Podcasts
  • _Product
  • _Product Release
  • _Revenue Optimization
  • _Top Posts
  • _Webinar

Win in business while being human-first.

Schedule a Demo
  • Products
    • Customer Success
    • Product Experience
    • Insided
    Platform
    • Gainsight Platform
    • Marketplace
    • Time to Value
  • Solutions
    • Healthcare
    • Education
    • Security
    • Customer Success Teams
    • Product Experience Teams
    • Product Adoption
    • Gainsight Essentials
    Industries and Teams
    • Scale and Efficiency
    • Retention
    • Expansion
    • Customer Success Teams
    • Product Teams
    • Customer Experience Teams
    • Revenue and Sales Teams
    • IT and Analytics Teams
    • Executives
  • Resources
    • Resource Library
    • Gainsight Blog
    • Events & Webinars
    • 2-Minute Demo Center
    • Valuation Calculator
    • Gainsight Community
    • Push to Production
    • Gainsight Essentials
    • Gainsight University
    • Documentation
    • For Developers
    • Horizon Experience
  • Gainsight
    • Who We Are
    • Leadership
    • Customers
    • Pricing
    • Partners
    • Impact
    • Press Releases
    • Careers

© 2023 Gainsight, The Customer Success Company. All rights reserved.  //   350 Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security