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Adoption Management

Adoption Management' Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element includes processes to drive stronger... read more →

Weekly Digest Emails

Send a weekly update to all your internal Gainsight users with details of their past activities and upcoming tasks within Gainsight. Weekly update Email template pre-configured with in-line reports that... read more →

CSM Satisfaction Survey

Evaluate customer satisfaction specifically with their Customer Success Manager. Questions include overall CSM satisfaction, CSM advocacy, and CSM engagement level.

Welcome Email (Digital Led)

Automate your new customer welcome email once the deal is won, you assign the onboarding lead, and record the customer contacts who should receive the welcome.

Internal Gainsight Usage Survey

Assess the value that Gainsight is providing your CSM team. • Questions include Gainsight product effectiveness, daily usage, feature usage, and time saved.

Adoption Playbooks

Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action to provide your CSMs with... read more →

Advocate Engagement

Quickly identify advocates and point them towards high-value activities that drive growth for your business. Empower customer advocates to influence your products. Mobilize advocates and keep track of advocacy events... read more →

NPS Survey Program

Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend. Solution also provides CTA's and Playbooks that cater to Promoter, Detractor, and Passive Response. Automated... read more →