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Customer Health

Provide a consistent and shared view of where you are (or are not) providing your customers with value and positive experiences

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Gainsight
  • Expansion
  • Gainsight
  • Intermediate
  • Report
  • Retention
  • Scorecard
  • Timeline

Overview

The Customer Health Element provides a consistent and shared view of where you are (or are not) providing your customers with value and positive experiences, equipping you to increase retention, expansion and advocacy.

  • Set up scorecard measures that are shared across the organization
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Included Assets

  • Technical Assets (10) – Add elements like status and score, and capture renewal details and ROI outcomes
  • Timeline Configuration (2) – Track executive attendance and the status of your outreach
  • Scorecard Measures (8) – Effectively measure metrics including sentiment, deployment, engagement and more
  • Rules (12) – Set scorecard rules based on a number of elements, including support cases, engagement, adoption, etc.
  • Reports (16) – Automated reports to track customer experience, customer health, ROI, and more

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