Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk.
Customer Overview: Single source of truth. Get a unified view of what is happening with the customer in terms of support metrics. You don’t have to spend countless hours analyzing your support data.
Actionable Insight: Roll-up of the overall support relationship as measured through the Support team. Use feedback from customers that are contacted to gauge whether the health scoring thresholds are appropriate.
Support Experience:Enables support to become more proactive by a consistent and closed-loop approach. Follow up promptly so customers know that they are heard.
Support Ticket Analysis: Dashboard visualization provides a breakdown of the different types of cases, status and their trends.