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Drive Durable Growth With Customer-Centric Strategies
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America's Center for two unforgettable days filled with…
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People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first.…
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Kevin Costner's famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital…
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As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative.…
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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education
At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…
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Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…
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The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
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This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS…
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If you're not already prioritizing product knowledge, it's time. Learning how to improve product knowledge is one of the best steps toward creating a happier…
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What is Customer Education and Why is It So Important? End-user education is one of the most important parts of providing a good customer experience.…
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So, you want customers coming back again and again? Of course, you do. Here's the secret: customer education. When done right, customer education equips your customers…
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What's a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to…
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The rise of customer education is hard — no, impossible — to ignore. As more companies realize the benefits of customer education and how it can improve…
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What is customer education and why's it important for SaaS companies? Customer education is a strategy you can use to improve the customer experience, product…
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Successful product companies have one thing in common: Happy customers. Happy customers also have something in common: They know how to use the product in play. The…
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Customer education is a critical part of most SaaS business models. Software products have notoriously steep learning curves, and even when they aren’t terribly complex,…
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A customer education program isn't something you can just launch without much thought. Some thought is required. Here are 10 customer education best practices. Customer…
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Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital technology, the barriers to…
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A custom LMS gives you the flexibility to completely tailor the learning experience exactly how you want for your customers, employees, partners or workforce. Customer, employee and…
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It may be tempting to take your entire customer, employee or partner education program online. But wait. As we get back to in-person everything (fingers crossed), completely abandoning in-person training…
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The shifting sands of the B2B world are causing costly customer acquisition engines to slow down. Revenue declines are following suit. For B2B companies dealing with shrinking…
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You've decided to replace your old learning management system (LMS), upgrade your existing one, or launch one for the first time. In any case, the issue now becomes:…
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“Is our online training having a positive ROI?” If you’ve been on an L&D team for any period of time, someone’s asked you this question (probably…
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As a professional, you’ve probably received plenty of questions about eLearning ROI (return on investment) and if your online training program is working. You want to help…
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The uncertain times are leaving many B2B businesses in a cloud of mystery. What’s not hanging in the balance, however, is your customers' expectations. In…
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Every software product is different — it’s possible your software is unlike anything your customers have seen before. The earliest stages of your business’s relationship…
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