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People naturally harbor a sense of caution toward the unknown. Microwaves. Emails. Cryptocurrency. The potential gains, like drastically reducing cooking times, don’t matter at first.…

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The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they…

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Chief Revenue Officers today are finding themselves in a pickle, as many are finding the hyper-growth sales tactics they’ve come to rely on no longer…

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Much of the work we do on the community team is thought of as an investment. Build the foundation today and eventually your company will…

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Blog Post
Top Takeaways from Pulse 2024

Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days,…

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Like the final bell of the school year, the end of day 2 at Pulse is always bittersweet. Everything always seems to happen too fast,…

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Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts…

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There’s one event we look forward to every year and it’s here! Earlier today, we kicked off Pulse 2024 in St. Louis. Every year at…

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Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be…

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Blog Post
The Power of Data in Community Building

Customer Success and data go hand-in-hand. Accurate and quality customer data is what makes Customer Success professionals effective in their jobs. One question you may…

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In the realm of customer-centric in-app strategies, the term "onboarding" often surfaces as a pivotal component. However, it's imperative to discern between two distinct scenarios:…

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Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard…

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Across industries, executives tend to focus on one thing: scaling. They want to know how they can do more without spending more. Particularly when the…

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Loneliness continues to be a rising epidemic in our society. The cure for this is community.  Our mission is to create a thriving culture of…

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The role of Customer Success has undeniably been one of change in the last few years. With teams being downsized and CSMs being held accountable…

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As Customer Success enters its second decade, the industry has never been hotter. Organizations are seeing how the efforts of Customer Success professionals have a…

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What do Miley Cyrus and artificial intelligence have in common? Well, at times it can feel like deciding how you utilize the power of artificial…

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In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential…

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Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. For most businesses, you…

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Blog Post
The Future Is Now: How AI Powers Business

There's a palpable energy and intense focus on AI across all levels at Gainsight these days. Every month, a passionate group of Gainsters meet in-person…

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Kevin Costner's famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital…

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This is a very exciting time to be in the Customer Success (CS) profession. As economies and customer expectations shift and evolve, we as CS…

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In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in…

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As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative.…

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In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the…

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Blog Post
Expanding Customer Success Through Partners

When it comes to building long-term scalability and efficiency for their businesses, more and more SaaS companies are turning to channel and ecosystem partners as…

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Imagine a warm October day in the bustling streets of New York, where four remarkable women stride down Fifth Avenue, laughter echoing in their wake.…

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This year more than ever, SaaS organizations are tasked with doing more with less, especially when it comes to parts of the business responsible for…

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Well-defined customer touchpoints are the foundation of a strong digital experience with your product. As the SaaS industry evolves and gets more sophisticated, so do…

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At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…

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In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we…

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We're starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off…

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By Scott Salkin, SVP & GM, Gainsight CS and Asher Mathew, Co-Founder & CEO, Partnership Leaders In today’s world of shifting economic conditions, plummeting market…

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Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged - an immersive virtual event designed to…

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Blog Post
How to Align Customer Success With Revenue

In the ever-evolving landscape of SaaS, Customer Success (CS) teams are facing a paradigm shift. Once primarily focused on customer satisfaction and retention, CS teams…

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In the fast-paced world of Customer Success, staying ahead of the curve is non-negotiable. That's why here at Gainsight, we're beyond thrilled to share our…

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