Ready for a crash course on growth like you’ve never seen before? Start with the fundamentals. Gainsight leadership has done more than just created a category for customer success – they’ve given you the blueprint.
Customer Success is the foundation of SaaS. But what exactly is it? Where did it come from? Where is it going? Three of the pioneers and thought leaders of the movement answer those questions and more in this definitive book.
The Customer Success Economy builds on the success of Gainsight and addresses how Customer Success is practiced at organizations across various industries.
According to a 2022 Harvard Business Review study, 96% of respondents believe the quality of an organization’s digital product experience has a direct impact on the quality of its customer experience. This book is an invaluable resource on today’s recurring revenue growth model and will change the way you look at expanding through your customer base.
