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PLATFORM OVERVIEW
  • Gainsight Platform

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  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
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About Gainsight
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The Simple Truth: 7 CS Leaders Share When and Why They Chose Gainsight

With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how quickly” a business can implement... read more →
  • August 17, 2021
  • Scott Salkin
  • No Comments
  • CS Build vs Buy, Customer Success Best Practices, Customer Success Operations, Evaluating CS Technology

How Gainsight Redesigned the Customer Health Score for One of Its Products

At Gainsight, we value our customer’s success as our success. A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its... read more →
  • June 28, 2021
  • Harshita Banka
  • No Comments
  • CS Build vs Buy, Health Scoring

Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for... read more →
  • May 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, CS Industry Trends & Analysis, Evaluating CS Technology

Customer Visibility Drives Success For Plex Systems

Sanders Slavens, Plex’s VP of Customer Success, sat with Gainsight’s CEO, Nick Mehta, and CCO, Ashvin Vaidyanathan, to discuss their progress in reducing friction and raising customer visibility through their... read more →
  • September 21, 2020
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, GameChanger VIP, GameChangers

So You Want to Build Your Customer Success Platform In-House?

Humans are a resourceful species. But sometimes in an effort to save time and conserve resources, we end up expending more. It’s the age-old software evaluation question: Do we build... read more →
  • October 17, 2018
  • Riana Upton
  • No Comments
  • Best Practices, CS Build vs Buy, _Customer Success
Settling for a “Good Enough” Customer Success Solution Will Cost You

Settling for a “Good Enough” Customer Success Solution Will Cost You

If you think you’re saving money by buying a “good enough” Customer Success solution, think again. Buying a Customer Success solution is a lot like buying art supplies. When you’re... read more →
  • July 5, 2018
  • Riana Upton
  • No Comments
  • Best Practices, CS Build vs Buy, Gainsight Essentials, _Customer Success

Recent Posts

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  • Parody Videos 2021
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  • Simplifying Customer Success 2021
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