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            The Gainsight you know and love just got a whole lot easier. Start and scale with Gainsight - and go live in as little as two weeks! What are you waiting for?

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          • Pulse 2023

            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

            Check it Out
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The Simple Truth: 7 CS Leaders Share When and Why They Chose Gainsight

With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how quickly” a business can implement... read more →
  • August 17, 2021
  • Scott Salkin
  • No Comments
  • CS Build vs Buy, Customer Success Operations, Evaluating CS Technology

How Gainsight Redesigned the Customer Health Score for One of Its Products

At Gainsight, we value our customer’s success as our success. A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its... read more →
  • June 28, 2021
  • Harshita Banka
  • No Comments
  • CS Build vs Buy, CS Durable Growth, Health Scoring

Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for... read more →
  • May 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, CS Industry Trends & Analysis, Evaluating CS Technology

Customer Visibility Drives Success For Plex Systems

Sanders Slavens, Plex’s VP of Customer Success, sat with Gainsight’s CEO, Nick Mehta, and CCO, Ashvin Vaidyanathan, to discuss their progress in reducing friction and raising customer visibility through their... read more →
  • September 21, 2020
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, GameChangers

So You Want to Build Your Customer Success Platform In-House?

Humans are a resourceful species. But sometimes in an effort to save time and conserve resources, we end up expending more. It’s the age-old software evaluation question: Do we build... read more →
  • October 17, 2018
  • Riana Upton
  • No Comments
  • Best Practices, CS Build vs Buy, _Customer Success
Settling for a “Good Enough” Customer Success Solution Will Cost You

Settling for a “Good Enough” Customer Success Solution Will Cost You

If you think you’re saving money by buying a “good enough” Customer Success solution, think again. Buying a Customer Success solution is a lot like buying art supplies. When you’re... read more →
  • July 5, 2018
  • Riana Upton
  • No Comments
  • Best Practices, CS Build vs Buy, Gainsight Essentials, _Customer Success

Recent Posts

  • The Perfect Pair: Why Human and Digital-Led Strategies Result in CS Excellence
  • Key Takeaways from our Customer E.R.A.S. Tour London
  • Gainsight Essentials: A Year in Review
  • Leverage Digital Strategy to Drive Efficiency in Uncertain Economic Times
  • Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

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