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How to Create Healthy, Sustainable Growth for Your Early-Stage SaaS Businesses

This article was originally published in Entrepreneur.  Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
  • November 29, 2022
  • Scott Salkin
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  • CS Durable Growth, Customer Success, Digital Customer Success, Durable Growth, Efficient Growth, Executive Perspective, Gainsight Essentials

How to make CX less ‘squishy’ and more data-driven

This post was originally published on CSMWire. According to Merriam-Webster, squishy refers to something that is “soft, yielding, and usually damp,” which perfectly describes my dog’s chew toys after a... read more →
  • August 31, 2022
  • Kellie Capote
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  • CS Durable Growth, Customer Success

Bridging the Gap Between Customer Expectations and Customer Experience

For three weeks each summer dozens of elite cyclists team up to ride long distances through hot temperatures and high altitudes. The grueling 21 stages of the Tour de France... read more →
  • August 2, 2022
  • Andrew McWeeney
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  • CS Durable Growth, Gainsight on Gainsight

How Gainsight Redesigned the Customer Health Score for One of Its Products

At Gainsight, we value our customer’s success as our success. A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its... read more →
  • June 28, 2021
  • Harshita Banka
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  • CS Build vs Buy, CS Durable Growth, Health Scoring

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