Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field... read more →
How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of... read more →
This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily. KPIs, or key performance indicators, measure how effectively a company is achieving key... read more →
This article was originally published in Built In. Previous tough times have improved SaaS. This time, it shouldn't be any different. If you’re my age (or older), you probably remember... read more →
Learn how customer, community, and product-led strategies can build long-term, efficient growth It’s our favorite time of the year—again! If you’re still nursing a case of Pulse San Francisco FOMO,... read more →
This article was originally published in Forbes. In theory, customer success (CS) and product teams should be the best of friends, even BFFs. In practice, the two functions are often... read more →
This article was originally published on All Business. I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every... read more →
“What is ROI? How do you measure it? Is it different for every customer?” These are just a few of the questions that customer success (CS) experts explored in a... read more →
The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. But the companies that are prepared to weather any market... read more →
In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating... read more →
