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PLATFORM OVERVIEW
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By Business Challenge
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    Deliver outcomes without adding headcount.

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The Ultimate List of Customer Success Resources for 2023

Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field... read more →
  • January 4, 2023
  • Gainsight Team
  • No Comments
  • CS NRR, CS Ops, CS Scale & Efficiency, Customer Success, Durable Growth

Three Reasons Why a High Churn SaaS Business Will (Probably) Never Make Money

How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of... read more →
  • December 15, 2022
  • Nick Mehta
  • No Comments
  • CS NRR, Customer Success, Durable Growth, Efficient Growth

The CFOs at a 160-year-old retailer and Gainsight talk about their approaches to modern KPIs

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily.  KPIs, or key performance indicators, measure how effectively a company is achieving key... read more →
  • November 2, 2022
  • Gainsight Team
  • No Comments
  • Best Practices, CS Industry Trends & Analysis, CS NRR, Efficient Growth, Executive Perspective, NRR

Will the economic downturn spark a new and better era of SaaS?

This article was originally published in Built In.  Previous tough times have improved SaaS. This time, it shouldn't be any different. If you’re my age (or older), you probably remember... read more →
  • November 1, 2022
  • Nick Mehta
  • No Comments
  • CS NRR, Customer Success, Durable Growth, Efficient Growth

Pulse Europe 2022 to spotlight durable growth strategies

Learn how customer, community, and product-led strategies can build long-term, efficient growth It’s our favorite time of the year—again! If you’re still nursing a case of Pulse San Francisco FOMO,... read more →
  • October 27, 2022
  • Gainsight Team
  • No Comments
  • Best Practices, Community, CS NRR, CS Ops, Digital Customer Success, Durable Growth, Efficient Growth, Pulse

How Customer Success and Product teams can lock arms to fuel durable growth

This article was originally published in Forbes.  In theory, customer success (CS) and product teams should be the best of friends, even BFFs. In practice, the two functions are often... read more →
  • October 26, 2022
  • Kellie Capote
  • No Comments
  • CS NRR, Customer Success, Executive Perspective

The one thing billionaire Frank Slootman got wrong

This article was originally published on All Business. I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every... read more →
  • October 21, 2022
  • Nick Mehta
  • No Comments
  • Churn & Renewal Management, CS NRR, Customer Success

CS value engineering and customer ROI just got more important

“What is ROI? How do you measure it? Is it different for every customer?” These are just a few of the questions that customer success (CS) experts explored in a... read more →
  • October 14, 2022
  • Gainsight Team
  • No Comments
  • CS NRR, CS Scale & Efficiency, CS Time to Value, Uncategorized

Be prepared with the SaaS Durable Growth Kit for Customer Success

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies.   But the companies that are prepared to weather any market... read more →
  • October 13, 2022
  • Gainsight Team
  • No Comments
  • CS NRR, CS Scale & Efficiency, Customer Success

Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating... read more →
  • August 4, 2022
  • Gainsight Team
  • No Comments
  • CS NRR, CS Ops, CS Scale & Efficiency, Customer Success, Evaluating CS Technology
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Recent Posts

  • The Product Adoption Data That Customer Success Needs
  • The Ultimate Chief Customer Officer (CCO) Job Description
  • Digital Customer Success Strategies That Drive Expansion and Renewal
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  • Five Ways to Evolve With Gainsight in 2023

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