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PLATFORM OVERVIEW
  • Gainsight Platform

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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating... read more →
  • August 4, 2022
  • Gainsight Team
  • No Comments
  • CS NRR, CS Ops, CS Scale & Efficiency, Customer Success, Customer Success Best Practices, Evaluating CS Technology

The Impact of a Well-Defined, Designed, and Determined CS Ops Team

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Why? Customer success (CS) is evolving and moving outside the box it once inhabited.... read more →
  • July 5, 2022
  • Gainsight Team
  • No Comments
  • CS NRR, CS Ops, CS Scale & Efficiency

Even With Stock Market Downturn, Net Revenue Retention Still = Valuation

This post was co-authored by Nick "Walt" Walker. Whenever people ask me what my favorite TV show was as a kid, I pause to decide whether to reveal my secret... read more →
  • February 25, 2022
  • Nick Mehta
  • No Comments
  • CS NRR, NRR

Why Is NRR Your Most Important Growth Metric?

Measuring success is tricky. Broadly, everyone keeps an eye on the bottom line, but each department prioritizes its specific performance metrics. The different priorities help day-to-day execution, but what about... read more →
  • November 15, 2021
  • Mckenna Bailey
  • No Comments
  • CS NRR, Customer Success, Gainsight Essentials

Gainsight Clients Have Higher Growth Rates, Net Retention and Valuation Multiples

Co-Written by An Yan, MBA Candidate at Stanford Graduate School of Business “What’s the ROI of Customer Success?” This is a question I hear all the time in the Customer... read more →
  • June 9, 2021
  • Nick Mehta
  • No Comments
  • Best Practices, CS NRR, Gainsight Essentials

8 Things I Learned from Dave Kellogg About Net Dollar Retention

I’ve hosted get-togethers with Customer Success executives nearly every month for the past 8 years. In the “old days” (pre-COVID), these featured conversation over fine dining. We substituted the merlot... read more →
  • March 3, 2021
  • Nick Mehta
  • No Comments
  • CS NRR, Customer Success at Scale, Executive Perspective

6 Tips for Crushing SaaS Net Dollar Retention Rates in 2021

In this manic world of SaaS, SPACs, and shorts, money and valuations have taken center stage, for better or worse. In the cloud world, though, there is a big gap... read more →
  • February 9, 2021
  • Nick Mehta
  • No Comments
  • Best Practices, CS NRR, Customer Success Operations
The Right Financial Metric for Customer Success

The Right Financial Metric for Customer Success: Gross Retention or Net Retention?

"If you need more revenue, invest in Sales." Why is that the default—some might say "kneejerk"—response to the basic question of how to make more money? One of the reasons... read more →
  • July 2, 2018
  • Nick Mehta
  • 1 Comment
  • Best Practices, CS NRR, Gainsight Essentials, _Customer Success
What is a Customer Retention Rate and How do I Calculate It?

What is a Customer Retention Rate and How do I Calculate It?

Customer retention describes the actions and strategies used to prevent customers from taking their money elsewhere. When a customer defects, it’s known as churn. Customer retention efforts, when done successfully, will... read more →
  • May 30, 2018
  • Riana Upton
  • No Comments
  • Best Practices, CS NRR, Customer Success 101, _Customer Success

Recent Posts

  • The Path Beyond CSM
  • Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms
  • Instagram Proves Product Experience Is Customer Experience
  • 5 Reasons Pulse Is the Best SaaS Event of the Year
  • Two Interview Questions Every Product Manager Must Prepare For

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