Thursday, October 31 | 11:00 a.m. PT (2:00 p.m. ET) Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for... read more →
We conducted a survey polling over 200 Customer Success Management (CSM) teams asking about their primary responsibilities. The results were incredibly insightful—and not what we expected. We found there were... read more →
You track the way your customers use your product. You engage them at different milestones. But did you know that how you reach out to customers at each stage of... read more →
In the world of Customer Success, the word "adoption" is essentially synonymous with customers’ usage of our product. But as a Gainsight administrator, “adoption” inspires a different interpretation: our CSMs... read more →
So you’ve designed, built, and shipped your product. Job’s over from a development perspective, right? Not so fast! Product Management (PM) teams aren’t successful until customers are adopting and using.... read more →
We are in the SaaS business, so by definition “software-as-a-service” should imply the actual software is the only thing that matters when it comes to retention and driving customer lifetime... read more →
Although I don’t believe that product adoption is the complete story of customer health, there’s no denying that it is a critical aspect. It is the primary factor in the... read more →