In an industry where communication is critical, how do you make sure the right message reaches the right patients, providers, and non-clinical staff? Over the past few weeks, you’ve probably... read more →
Thursday, January 23 | 11:00 a.m. PT (2:00 p.m. ET) When you think of implementing a new product experience and analytics tool, what's the first feeling that comes to mind?... read more →
If it's the beginning of the month, quarter, or year, of course you're thinking about your expansion quota. Although it's likely a new term, were you panicking at the end... read more →
The power of a customer success platform is undeniable and can radically impact your ability to achieve your customers' desired outcomes. But is your team really getting the most they... read more →
I recently had a fun/not-fun experience with one of the big event ticketing companies. Love them or hate them (hi, Taylor Swift), you kind of have to use this sort... read more →
Today is the big day. You and the rest of the product team are launching what is sure to be the next game-changer. You’ve done all the legwork leading up... read more →
If you want to create successful customers, you need to be with them outside and inside of your product. But while this can supercharge the customer journey, it brings with... read more →
In 2018, the average company spent $343,000 on SaaS. In this same report, it was also determined that the average business employee uses eight different SaaS tools to do their daily... read more →
Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds pretty scary! WeWork was facing... read more →
We conducted a survey polling over 200 Customer Success Management (CSM) teams asking about their primary responsibilities. The results were incredibly insightful—and not what we expected. We found there were... read more →