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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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About Gainsight
  • Who We Are

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5 Ways Gainsight Uses Gainsight to Drive Expansion Sales

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. I find myself racked with questions... read more →
  • April 8, 2020
  • Kelly Dehart
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, COVID-19 Resources

3 Things CROs Do to Double Down on Expansion During a Downturn

If you’re like every sales team right now, COVID-19 has done a number on your new logo pipeline and blown up your forecast. Uncertainty has caused prospects to tighten their... read more →
  • April 8, 2020
  • Priyanka Srinivasan
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, COVID-19 Resources, Revenue Optimization

Healthcare

  • March 27, 2020
  • Kyle Burnett
  • Advocacy & Cross-sell/Upsell

How to Discover and Define Your Power Users

What really makes a user a power user? Is it the length of time in the product? Is it their knowledge of shortcuts or advanced workflows? It’s questions like these... read more →
  • March 10, 2020
  • Riana Upton

Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • markops
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

Company Intelligence

It Pays to Stay Informed About Your Customers and Prospects Whether you are a Sales Exec hunting for additional revenue or a Customer Success leader working to ensure a customer... read more →
  • November 13, 2019
  • mstone
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

A New Inbound Approach To Customer Success

If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.” Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was... read more →
  • October 23, 2019
  • Michael Redbord
  • No Comments
  • Advocacy & Cross-sell/Upsell, _Partner Post
What’s in it for the Advocate? The Customer Marketing Dilemma

What’s in it for the Advocate? The Customer Marketing Dilemma

When I started drafting this, I was flying back from Pulse Europe where I delivered a couple of sessions on Customer Marketing (Advocacy). This is a very popular topic in... read more →
  • January 5, 2018
  • Will Robins
  • 1 Comment
  • Advocacy & Cross-sell/Upsell, Best Practices, _Customer Success

How We Drive Advocacy at Gainsight

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Will Robins is on the Business Operations team at Gainsight. Generating advocacy is one of the most important... read more →
  • October 18, 2016
  • Allison Pickens
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, Gainsight on Gainsight, _Customer Success

3 Ways to Drive More Upsells that Every CSM Needs to Know

Nikhil Hasija is the CEO of Azuqua, an integration platform that empowers unified customer experiences by connecting the applications, data, and processes across siloed teams in order to increase customer... read more →
  • August 9, 2016
  • Nikhil Hasija
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, _Customer Success, _Partner Post
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Recent Posts

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