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PLATFORM OVERVIEW
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3 Strategies to Drive Product Stickiness Through CS

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers.  SaaS companies in particular are asking themselves how to... read more →
  • July 25, 2022
  • Gainsight Team
  • No Comments
  • Advocacy & Cross-sell/Upsell, Customer Success, Product-led Growth, PX Engagement & Adoption

5 Ways Gainsight Uses Gainsight to Drive Expansion Sales

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. I find myself racked with questions... read more →
  • April 8, 2020
  • Kelly Dehart
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, COVID-19 Resources

3 Things CROs Do to Double Down on Expansion During a Downturn

If you’re like every sales team right now, COVID-19 has done a number on your new logo pipeline and blown up your forecast. Uncertainty has caused prospects to tighten their... read more →
  • April 8, 2020
  • Priyanka Srinivasan
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices

Healthcare

  • March 27, 2020
  • Kyle Burnett
  • Advocacy & Cross-sell/Upsell

How to Discover and Define Your Power Users

What really makes a user a power user? Is it the length of time in the product? Is it their knowledge of shortcuts or advanced workflows? It’s questions like these... read more →
  • March 10, 2020
  • Riana Upton

Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • markops
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product

Company Intelligence

It Pays to Stay Informed About Your Customers and Prospects Whether you are a Sales Exec hunting for additional revenue or a Customer Success leader working to ensure a customer... read more →
  • November 13, 2019
  • mstone
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product

A New Inbound Approach To Customer Success

If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.” Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was... read more →
  • October 23, 2019
  • Michael Redbord
  • No Comments
  • Advocacy & Cross-sell/Upsell, _Partner Post
What’s in it for the Advocate? The Customer Marketing Dilemma

What’s in it for the Advocate? The Customer Marketing Dilemma

When I started drafting this, I was flying back from Pulse Europe where I delivered a couple of sessions on Customer Marketing (Advocacy). This is a very popular topic in... read more →
  • January 5, 2018
  • Will Robins
  • 1 Comment
  • Advocacy & Cross-sell/Upsell, Best Practices, _Customer Success

How We Drive Advocacy at Gainsight

Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Will Robins is on the Business Operations team at Gainsight. Generating advocacy is one of the most important... read more →
  • October 18, 2016
  • Allison Pickens
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, Gainsight on Gainsight, _Customer Success
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Recent Posts

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