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How to Prevent Churn with Community Engagement

Customer churn. It’s on everybody’s mind right now. But are you leveraging your customer community as one of your top tools to recognize and mitigate churn risk? Community allows your... read more →
  • March 9, 2023
  • Gainsight Team
  • No Comments
  • Churn & Renewal Management, Community

The one thing billionaire Frank Slootman got wrong

This article was originally published on All Business. I’ve always longed for an archnemesis. I know that may sound strange, but I’ve seen enough superhero movies to know that every... read more →
  • October 21, 2022
  • Nick Mehta
  • No Comments
  • Churn & Renewal Management, CS NRR, Customer Success

Tackling Excessive Churn For Better NDR

Churn, or the loss of customers, is always present in the mind of CEOs, CCOs, and investors. However, it should be on everyone’s mind as it affects the entire company.... read more →
  • June 29, 2021
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, Customer Success at Scale
Customer Churn

Have You Ever Had A Green Customer Churn? – Webinar Recap

Gainsight’s Chief Customer Officer, Kellie Capote, recently had a chance to join Amanda Schmidt, VP of Customer Success at PandaDoc, Customer Success Evangelist, Dan Steinman, and Bryan Plaster, Founder and... read more →
  • May 12, 2021
  • Scott Salkin
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  • Churn & Renewal Management, NPS & Customer Satisfaction

When a “Green” Customer Churns: Learnings from Data and Churn Interviews

Have you ever had a customer churn unexpectedly? It's never easy, especially when they are a “green” customer from all indications and health scores. So, how do you plan for... read more →
  • February 18, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Churn & Renewal Management

Using Data To Predict and Prevent Churn

People may not understand the use of “combat,” but we are in a precarious situation and time where many companies are fighting for their business life. In 2019, there were... read more →
  • December 21, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Churn & Renewal Management

Retention Attention: Metrics and Best Practices That Up Your Retention Game

Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that no matter how much new... read more →
  • December 18, 2020
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, CS Industry Trends & Analysis

Simplify Your Tools to Automate and Scale Customer Retention

A common concern for growth teams is how much budget they should spend on acquisition versus retention sales or marketing. Because the budget required for cross-channel tactics to acquire new... read more →
  • December 7, 2020
  • Gainsight Team
  • No Comments
  • Best Practices, Churn & Renewal Management, CS Scale & Efficiency

Stakeholder Alignment: 3 Tips to Manage Stakeholder Relationships and Improve Retention

In the world of customer success, it’s all about proving value, raising visibility, and understanding the customer, particularly in a time of fiscal “belt-tightening.”  Suppose your customer, especially your executive... read more →
  • November 4, 2020
  • Zoë Lefeuvre
  • No Comments
  • Churn & Renewal Management

How Conversica Optimized Their Renewal Management Process Using Renewal Center

Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals... read more →
  • September 30, 2020
  • Lauren Olerich
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