Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
Bookmark this collection of resources all about customer retention and stop churn in its tracks. Customer retention is one of the biggest metrics in SaaS and a key component in... read more →
It's Thanksgiving tomorrow in the U.S., and if you haven't gotten your supplies and ingredients together, you're not quite totally screwed, but at best you'll be in trouble at the grocery... read more →
It Pays to Stay Informed About Your Customers and Prospects Whether you are a Sales Exec hunting for additional revenue or a Customer Success leader working to ensure a customer... read more →
Allison Pickens leads Customer Success at Gainsight. Thank you to Sonam Dabholkar, who leads one of our CSM teams, for contributing to this blog post! Note to Gainsight Customers: This... read more →
The Executive Guide to Churn reveals how to measure revenue from existing customers and determine what the health of your customers can tell you about the future. Why download? Your... read more →
Recent studies have shown that failed onboarding and implementation are the biggest reasons for customer churn in the software business. It’s no surprise though; the time between the purchase of... read more →
Since Customer Success Management isn't just about reducing churn by retaining customers, but also growing their use of your product over time, I often talk about everything from churn mitigation... read more →
Did you know? A SaaS company with 5% annual revenue churn will be valued 200% higher than a similar company with 15% annual revenue churn. It's certainly no secret... read more →
McKinsey & Company's research into SaaS companies serving large and mid-enterprise customers shows that companies with annual churn rates of 20% or more see slower growth in annual recurring... read more →