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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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Operate
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  • Documentation

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About Gainsight
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When a “Green” Customer Churns: Learnings from Data and Churn Interviews

Have you ever had a customer churn unexpectedly? It's never easy, especially when they are a “green” customer from all indications and health scores. So, how do you plan for... read more →
  • February 18, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Churn & Renewal Management

Using Data To Predict and Prevent Churn

People may not understand the use of “combat,” but we are in a precarious situation and time where many companies are fighting for their business life. In 2019, there were... read more →
  • December 21, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Churn & Renewal Management

Retention Attention: Metrics and Best Practices That Up Your Retention Game

Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that no matter how much new... read more →
  • December 18, 2020
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, CS Industry Trends & Analysts

Simplify Your Tools to Automate and Scale Customer Retention

A common concern for growth teams is how much budget they should spend on acquisition versus retention sales or marketing. Because the budget required for cross-channel tactics to acquire new... read more →
  • December 7, 2020
  • Gainsight Team
  • No Comments
  • Best Practices, Churn & Renewal Management

Stakeholder Alignment: 3 Tips to Manage Stakeholder Relationships and Improve Retention

In the world of customer success, it’s all about proving value, raising visibility, and understanding the customer, particularly in a time of fiscal “belt-tightening.”  Suppose your customer, especially your executive... read more →
  • November 4, 2020
  • Zoë Lefeuvre
  • No Comments
  • Churn & Renewal Management, Revenue Optimization

How Conversica Optimized Their Renewal Management Process Using Renewal Center

Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals... read more →
  • September 30, 2020
  • Lauren Olerich

10 Key Points For A Strong Retention Board Presentation

I often get asked by Customer Success executives how to discuss retention metrics with their Board of Directors. The focus on retention metrics has been further accelerated in this climate... read more →
  • August 14, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, Churn & Renewal Management, Executive Perspective

2 Minute Demo Center

Learn how our best-in-class customer success and product experience solutions can help you maximize expansion, reduce churn and increase product adoption.
  • August 7, 2020
  • cnetal@gainsight.com
  • Churn & Renewal Management, Health Scoring, NPS & Customer Satisfaction, _Customer Cloud, _Customer Experience, _Customer Success

Managing Churn in SaaS Business With A Focus On Customer Success

Churn (the amount of revenue lost from a company’s existing customer base each year) is a metric that rises to the top of most SaaS leaders’ minds; it is one... read more →
  • July 7, 2020
  • Mark Roberge
  • No Comments
  • Churn & Renewal Management, Guest Article

Going Back to Offense: 6 Things We Learned from Our Second COVID-19 SaaS Retention Survey

March 2020. Feels like decades ago, huh? We were learning to work from home, optimizing our Zoom backgrounds, and buckling in for “a few weeks” of quarantine. Little did we... read more →
  • June 4, 2020
  • Nick Mehta
  • No Comments
  • Churn & Renewal Management, COVID-19 Resources
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Next Page »

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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