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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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  • Press Releases

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  • Partners

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  • Careers

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How We Decreased Time to Value At Gainsight By 66%

COVID-19 has impacted businesses in innumerable ways. As company expectations rise, many expect to see a shorter time to value as finance departments scrutinize budgets to weather the recent unpredictability.... read more →
  • September 21, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Cross-Functional Alignment, Executive Perspective

The End of Pre-sales (and Post-sales Too)

Martin Casado, former entrepreneur and current General Partner at Venture Capital firm Andreessen Horowitz, posted a thoughtful tweetstorm a few weeks ago. Through the series of tweets, he argued that... read more →
  • August 24, 2020
  • Nick Mehta
  • No Comments
  • Cross-Functional Alignment, Executive Perspective

5 Step Playbook for Nailing Pre to Post-sales Outcomes Handoff

Tell me if you've heard this one before: Customer spends months explaining their goals and desired outcomes to a sales rep Sales rep closes the deal Ring the gong! CSM... read more →
  • August 4, 2020
  • Nick Mehta
  • Cross-Functional Alignment, Executive Perspective

Powerful Product Positioning During Times of Economic Volatility

Product positioning is one of the most powerful tools we have at our disposal as product people. Mastering this concept could be the difference between success and failure of your... read more →
  • April 22, 2020
  • Lauren Olerich

Customer Success and Afternoon Tea: Virtual Edition

Wednesday, April 22 | 2:00 p.m. GMT+1 (9:00 a.m. ET) In a career where face-to-face interactions are essential, we have recently found ourselves in a situation of uncertainty. We are... read more →
  • April 17, 2020
  • Lauren Olerich

Product Experience + Customer Success: Better Together, Now More Than Ever

When the future is unknown, how do you make the right decisions for your product? In this current economic and working climate, it’s critical that product managers lean into the... read more →
  • April 7, 2020
  • Riana Upton

Driving Customer Experience Transformation Across The Customer Lifecycle

Your customers accept nothing less than a seamless customer experience. But for a company of Cisco's scale, the logistics of delivering that require true innovation. That innovation happens at the... read more →
  • December 16, 2019
  • Matthew Klassen

Your Customer Success Silos Are Killing Your Customer Experience

I recently had a fun/not-fun experience with one of the big event ticketing companies. Love them or hate them (hi, Taylor Swift), you kind of have to use this sort... read more →
  • December 5, 2019
  • Nick Mehta
  • No Comments
  • Adoption & Onboarding, Best Practices, Cross-Functional Alignment, Executive Perspective

3 Best Practices for Combining Human and In-App Communications

If you want to create successful customers, you need to be with them outside and inside of your product. But while this can supercharge the customer journey, it brings with... read more →
  • November 18, 2019
  • Riana Upton

3 Critical Steps for Aligning Sales to Customer Success

Jennifer Yorke is the Managing Director, EMEA Client Success at Bazaarvoice. Bazaarvoice helps brands and retailers find and reach consumers, and win them with the content they trust. She has... read more →
  • October 5, 2017
  • Jennifer Yorke
  • 2 Comments
  • Best Practices, Cross-Functional Alignment, _Customer Success
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Recent Posts

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