How involved is your Customer Success team in product launches? Chances are they could be doing more. Customer Success brings a deep understanding of customers’ needs and pain points. And... read more →
"C-suite alignment isn’t just a catch-phrase. It’s a real-life business challenge, and solving it may be the most critical thing you do on your way to success as a company."... read more →
COVID-19 has impacted businesses in innumerable ways. As company expectations rise, many expect to see a shorter time to value as finance departments scrutinize budgets to weather the recent unpredictability.... read more →
Martin Casado, former entrepreneur and current General Partner at Venture Capital firm Andreessen Horowitz, posted a thoughtful tweetstorm a few weeks ago. Through the series of tweets, he argued that... read more →
Tell me if you've heard this one before: Customer spends months explaining their goals and desired outcomes to a sales rep Sales rep closes the deal Ring the gong! CSM... read more →
Product positioning is one of the most powerful tools we have at our disposal as product people. Mastering this concept could be the difference between success and failure of your... read more →
Wednesday, April 22 | 2:00 p.m. GMT+1 (9:00 a.m. ET) In a career where face-to-face interactions are essential, we have recently found ourselves in a situation of uncertainty. We are... read more →
When the future is unknown, how do you make the right decisions for your product? In this current economic and working climate, it’s critical that product managers lean into the... read more →
Your customers accept nothing less than a seamless customer experience. But for a company of Cisco's scale, the logistics of delivering that require true innovation. That innovation happens at the... read more →
I recently had a fun/not-fun experience with one of the big event ticketing companies. Love them or hate them (hi, Taylor Swift), you kind of have to use this sort... read more →
