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PLATFORM OVERVIEW
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By Business Challenge
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    Deliver outcomes without adding headcount.

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    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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The CFOs at a 160-year-old retailer and Gainsight talk about their approaches to modern KPIs

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily.  KPIs, or key performance indicators, measure how effectively a company is achieving key... read more →
  • November 2, 2022
  • Gainsight Team
  • No Comments
  • Best Practices, CS Industry Trends & Analysis, CS NRR, Efficient Growth, Executive Perspective, NRR

5 Customer Success Trends That Scream for Data Democratization

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription.  I know what you’re... read more →
  • July 21, 2022
  • Gainsight Team
  • No Comments
  • CS Industry Trends & Analysis, Customer Success Operations, Uncategorized

3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is causing a significant impact on... read more →
  • June 21, 2022
  • Gainsight Team
  • No Comments
  • CS Industry Trends & Analysis, Customer Success, Gainsight Essentials, NPS & Customer Satisfaction, Uncategorized

CS Careers and Compensation Skyrocket in 2021

Last year the world entered uncharted territory, and economists globally made predictions about whether we would have a V, L, or W-shaped recovery. In April 2020, the unemployment rate reached... read more →
  • July 27, 2021
  • Zoë Lefeuvre
  • No Comments
  • CS Industry Trends & Analysis

Net Revenue Retention Drives Market Cap

Co-authored by Jake Wirfel It’s no secret that happy customers drive better business outcomes. But how much better? Gainsight has long been a leader in understanding how critical Customer Success... read more →
  • June 30, 2021
  • Nick Mehta
  • No Comments
  • CS Industry Trends & Analysis, Executive Perspective

Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for... read more →
  • May 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, CS Industry Trends & Analysis, Evaluating CS Technology

7 Takeaways from CCO Organizational Structure Survey

One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. No one is an expert, and everyone... read more →
  • April 30, 2021
  • Nick Mehta
  • 2 Comments
  • CS Industry Trends & Analysis, Customer Success Operations, Executive Perspective

Retention Attention: Metrics and Best Practices That Up Your Retention Game

Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that no matter how much new... read more →
  • December 18, 2020
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, CS Industry Trends & Analysis

Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting

It’s hard to believe that we’re just a couple of months away from 2021.  To say that 2020 has been a challenge would probably be the understatement of the century... read more →
  • October 22, 2020
  • Chris Bohle
  • No Comments
  • Best Practices, CS Industry Trends & Analysis

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, CS Industry Trends & Analysis, Executive Perspective, _Customer Success
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