How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success.... read more →
As you may know, I meet a lot of customers. As such, I often find myself waiting in many tech company lobbies. I've done my fair share of Envoy lobby... read more →
I'm a huge fan of science fiction. A little bit different, but in the same wheelhouse is speculative fiction—and I love that word: speculative. Coming up on the end of... read more →
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success... read more →
How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue... read more →
I love playing professional matchmaker. It's my favorite part of business. I'm sure if I were born 100 years ago in my family's native home of Gujarat, India, I would... read more →
2017 represented the year where Customer Success grew up and out. We saw new job roles and cross-functional strategies emerge. Companies invested more in Customer Success functions and new industries adopted... read more →
If you follow the M&A markets, you know that Private Equity firms have had an expanded role in the technology market.Traditionally, Private Equity firms had been known for cutting operating... read more →
Silicon Valley versus Wall Street. Warriors versus Cavs. Tupac versus Biggie. The West Coast versus East Coast rivalry has a long and storied history—and I’m definitely caught in the middle!... read more →