How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue... read more →
I love playing professional matchmaker. It's my favorite part of business. I'm sure if I were born 100 years ago in my family's native home of Gujarat, India, I would... read more →
2017 represented the year where Customer Success grew up and out. We saw new job roles and cross-functional strategies emerge. Companies invested more in Customer Success functions and new industries adopted... read more →
If you follow the M&A markets, you know that Private Equity firms have had an expanded role in the technology market.Traditionally, Private Equity firms had been known for cutting operating... read more →
Silicon Valley versus Wall Street. Warriors versus Cavs. Tupac versus Biggie. The West Coast versus East Coast rivalry has a long and storied history—and I’m definitely caught in the middle!... read more →