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Customer Success Software | Gainsight
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    Customer Success Deliver the outcomes your customers desire. Find Out More >

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    Product Experience Build products your customers love. Find Out More >

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    Customer Experience Drive superior customer experiences. Find Out More >

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    Customer Data Platform Activate your customer data. Find Out More >

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    Revenue Optimization Grow by expanding happy, successful customers. Find Out More >

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Is This the End of Customer Success Software as We Know It?

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success... read more →
  • October 23, 2019
  • Darren Chait
  • No Comments
  • CS Industry Trends & Analysts, Evaluating CS Technology

2019 Customer Success Industry Benchmark Report

How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue... read more →
  • October 14, 2019
  • Matthew Klassen
  • Best Practices, CS Industry Trends & Analysts, Customer Success 101, _Customer Success, _Ebook

5 Things I’ve Learned From Making 200+ Customer Success Career Intros

I love playing professional matchmaker. It's my favorite part of business. I'm sure if I were born 100 years ago in my family's native home of Gujarat, India, I would... read more →
  • October 9, 2019
  • Nick Mehta
  • No Comments
  • CS Industry Trends & Analysts, Executive Perspective
7 Customer Success Trends to Watch in 2018

7 Customer Success Trends to Watch in 2018

2017 represented the year where Customer Success grew up and out. We saw new job roles and cross-functional strategies emerge. Companies invested more in Customer Success functions and new industries adopted... read more →
  • December 28, 2017
  • Riana Upton
  • No Comments
  • Best Practices, CS Industry Trends & Analysts, _Customer Success
12 Customer Success trends transforming the Private Equity landscape

12 Customer Success trends transforming the Private Equity landscape

If you follow the M&A markets, you know that Private Equity firms have had an expanded role in the technology market.Traditionally, Private Equity firms had been known for cutting operating... read more →
  • August 17, 2017
  • Nick Mehta
  • No Comments
  • Best Practices, CS Industry Trends & Analysts, _Customer Success

Eight Trends from East Coast CCOs

Silicon Valley versus Wall Street. Warriors versus Cavs. Tupac versus Biggie. The West Coast versus East Coast rivalry has a long and storied history—and I’m definitely caught in the middle!... read more →
  • June 13, 2017
  • Nick Mehta
  • 1 Comment
  • CS Industry Trends & Analysts, _Customer Success

Recent Posts

  • Your Customer Success Silos Are Killing Your Customer Experience
  • 10 Resources to Improve Your Customer Retention Strategy
  • It Might Be Too Late To Save Your Biggest Customers
  • The Secret Ingredient for a Successful Product Launch
  • The Ultimate List of Product Management Resources: Books, Blogs, and More

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