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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

    Customer Success Logo
  • Product Experience Build products your customers love.

    Product Experience Logo
  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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  • Press Releases

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Retention Attention: Metrics and Best Practices That Up Your Retention Game

Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that no matter how much new... read more →
  • December 18, 2020
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, CS Industry Trends & Analysts

Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting

It’s hard to believe that we’re just a couple of months away from 2021.  To say that 2020 has been a challenge would probably be the understatement of the century... read more →
  • October 22, 2020
  • Chris Bohle
  • No Comments
  • Best Practices, CS Industry Trends & Analysts

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, CS Industry Trends & Analysts, Executive Perspective, _Customer Success

Top Customer Success Trends To Watch For In 2020

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success.... read more →
  • December 23, 2019
  • Gainsight Team
  • 5 Comments
  • Best Practices, CS Industry Trends & Analysts, _Customer Success, _Partner Post

It’s Not Just About Culture: Industrializing Customer Success

As you may know, I meet a lot of customers. As such, I often find myself waiting in many tech company lobbies. I've done my fair share of Envoy lobby... read more →
  • December 18, 2019
  • Nick Mehta
  • No Comments
  • Best Practices, CS Industry Trends & Analysts, Customer Success at Scale

5 Strategies The Best Customer Success Orgs Are Rethinking For 2020

I'm a huge fan of science fiction. A little bit different, but in the same wheelhouse is speculative fiction—and I love that word: speculative. Coming up on the end of... read more →
  • December 17, 2019
  • Nick Mehta
  • No Comments
  • Best Practices, CS Industry Trends & Analysts, Executive Perspective

Is This the End of Customer Success Software as We Know It?

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success... read more →
  • October 23, 2019
  • Darren Chait
  • No Comments
  • CS Industry Trends & Analysts, Evaluating CS Technology

2019 Customer Success Industry Benchmark Report

How much should you be getting paid as a CSM? What level of education do you need to take the next step in your customer success career? How much revenue... read more →
  • October 14, 2019
  • Matthew Klassen
  • Best Practices, CS Industry Trends & Analysts, Customer Success 101, _Customer Success, _Ebook

5 Things I’ve Learned From Making 200+ Customer Success Career Intros

I love playing professional matchmaker. It's my favorite part of business. I'm sure if I were born 100 years ago in my family's native home of Gujarat, India, I would... read more →
  • October 9, 2019
  • Nick Mehta
  • No Comments
  • CS Industry Trends & Analysts, Executive Perspective
7 Customer Success Trends to Watch in 2018

7 Customer Success Trends to Watch in 2018

2017 represented the year where Customer Success grew up and out. We saw new job roles and cross-functional strategies emerge. Companies invested more in Customer Success functions and new industries adopted... read more →
  • December 28, 2017
  • Riana Upton
  • No Comments
  • Best Practices, CS Industry Trends & Analysts, _Customer Success
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Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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