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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

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    Predict churn and address risk.

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    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

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    Align and improve CX at scale.

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    Proactively guide users to value.

By Industry
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    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

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    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

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About Gainsight
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CS Careers and Compensation Skyrocket in 2021

Last year the world entered uncharted territory, and economists globally made predictions about whether we would have a V, L, or W-shaped recovery. In April 2020, the unemployment rate reached... read more →
  • July 27, 2021
  • Zoë Lefeuvre
  • No Comments
  • CS Industry Trends & Analysis

Net Revenue Retention Drives Market Cap

Co-authored by Jake Wirfel It’s no secret that happy customers drive better business outcomes. But how much better? Gainsight has long been a leader in understanding how critical Customer Success... read more →
  • June 30, 2021
  • Nick Mehta
  • No Comments
  • CS Industry Trends & Analysis, Executive Perspective

Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for... read more →
  • May 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, CS Industry Trends & Analysis, Evaluating CS Technology

7 Takeaways from CCO Organizational Structure Survey

One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. No one is an expert, and everyone... read more →
  • April 30, 2021
  • Nick Mehta
  • 2 Comments
  • CS Industry Trends & Analysis, Customer Success Operations, Executive Perspective

Retention Attention: Metrics and Best Practices That Up Your Retention Game

Does RETENTION have your attention? Businesses in most fields or industries are interested in retention, primarily due to the current economic climate. Companies realize that no matter how much new... read more →
  • December 18, 2020
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, CS Industry Trends & Analysis

Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting

It’s hard to believe that we’re just a couple of months away from 2021.  To say that 2020 has been a challenge would probably be the understatement of the century... read more →
  • October 22, 2020
  • Chris Bohle
  • No Comments
  • Best Practices, CS Industry Trends & Analysis

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

How many years ago was January 1, 2020? I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark... read more →
  • March 31, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, CS Industry Trends & Analysis, Executive Perspective, _Customer Success

Top Customer Success Trends To Watch For In 2020

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success.... read more →
  • December 23, 2019
  • Gainsight Team
  • 5 Comments
  • Best Practices, CS Industry Trends & Analysis, Gainsight Essentials, _Customer Success, _Partner Post

It’s Not Just About Culture: Industrializing Customer Success

As you may know, I meet a lot of customers. As such, I often find myself waiting in many tech company lobbies. I've done my fair share of Envoy lobby... read more →
  • December 18, 2019
  • Nick Mehta
  • No Comments
  • Best Practices, CS Industry Trends & Analysis, Customer Success at Scale

5 Strategies The Best Customer Success Orgs Are Rethinking For 2020

I'm a huge fan of science fiction. A little bit different, but in the same wheelhouse is speculative fiction—and I love that word: speculative. Coming up on the end of... read more →
  • December 17, 2019
  • Nick Mehta
  • No Comments
  • Best Practices, CS Industry Trends & Analysis, Executive Perspective, Gainsight Essentials
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Recent Posts

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