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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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  • Partners

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  • Careers

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2 Minute Demo Center

Learn how our best-in-class customer success and product experience solutions can help you maximize expansion, reduce churn and increase product adoption.
  • August 7, 2020
  • cnetal@gainsight.com
  • Churn & Renewal Management, Health Scoring, NPS & Customer Satisfaction, _Customer Cloud, _Customer Experience, _Customer Success

6 Reasons to Get Excited About Gainsight and the Next Decade of Customer Success

Customer success has taken the business world by storm, and not just in tech and SaaS. CSM is one of the fastest growing jobs worldwide across industries and geographies. Check... read more →
  • October 7, 2019
  • Gainsight Team
  • No Comments
  • _Customer Cloud, _News and Press

The 5 Areas Of Customer Growth You Need To Budget For In 2020

The new year is right around the corner, which means time is running out to get your budget in order. Customer growth is the goal of every business, but budgeting... read more →
  • September 20, 2019
  • Gainsight Team
  • No Comments
  • Best Practices, _Customer Cloud

How To Know If You’re Prospect-Centric Or Customer-Centric

What is a customer? It's a word I've typed so often in my job here at Gainsight I find myself accidentally typing it on autopilot half the time I type... read more →
  • September 5, 2019
  • Matthew Klassen
  • No Comments
  • Best Practices, _Customer Cloud

My 3 Favorite Customer Cloud Features

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we'd have... read more →
  • July 22, 2019
  • Matthew Klassen
  • 1 Comment
  • _Customer Cloud, _Product

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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