Gainsight Software
  • Products
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Company
  • Impact
  • Login
  • Schedule a Demo
Login
  • Login to Gainsight CS

    Customer Success Software

  • Login to Gainsight PX

    Product Experience Software

Gainsight Software
    Products
      Products
      • Customer Success
      • Product Experience
      • inSided
      Platform
      • Gainsight Platform
      • Integrations
      • See Value from Gainsight Faster
  • Pricing
  • Solutions
      By Business Challenge
      • Scale and Efficiency
      • Retention
      • Expansion
      • Visibility
      • Customer Experience
      • Product Adoption
      By Industry
      • Healthcare
      • Education
      • Security
      • Gainsight Essentials
      By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
  • Customers
  • Resources
      Learn
      • Resources Library
      • Gainsight Blog
      • Events and Webinars
      • Gainsight Glossary
      • GameChanger VIPs
      • Gainsight Essentials
      Customer Resources
      • Customer Community
      • Training & Certifications
      • Product Support
      • API & Developer Docs
      Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
      By Role
      • Product Teams
      • Customer Success Teams
    Company
      About Gainsight
      • Who We Are
      • Leadership
      • Newsroom
      • Partners
      • Careers
  • Impact
Products
  • Customer Success Logo

    Customer Success

  • Product Experience Logo

    Product Experience

  • inSided Logo

    inSided New

 
PLATFORM OVERVIEW
  • Gainsight Platform

  • Integrations

  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library
  • Gainsight Blog
  • Events and Webinars
  • Gainsight Glossary
  • GameChanger VIPs
  • Gainsight Essentials New
Customer Resources
  • Customer Community
  • Training & Certifications
  • Product Support
  • API & Developer Docs
Industry Resources
  • CS Ops Central
  • Customer Success Job Board
  • Pulse Plus
  • Pulse Conference
By Role
  • Product Teams
  • Customer Success Teams
About Gainsight
  • Who We Are
  • Leadership
  • Newsroom
  • Partners
  • Careers

5 Best Practices For Crisis Communications During COVID-19

If you're like me, you probably feel like the world we live in is completely different from what it was even just a few weeks ago. Companies, as well as... read more →
  • March 25, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, COVID-19 Resources, Executive Perspective, _Customer Experience, _Customer Success

Measuring B2B CX In SaaS: What Are The Metrics That Matter?

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the... read more →
  • November 18, 2019
  • Jay Nathan
  • No Comments
  • Best Practices, _Customer Experience, _Partner Post

5 Considerations For Your B2B CX Program In 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and... read more →
  • November 18, 2019
  • Evan Klein
  • No Comments
  • Best Practices, Customer Success 101, _Customer Experience, _Partner Post

What Is B2B Customer Experience?

Have you ever had that feeling where you looked around a room and wondered if everyone was thinking the same thing, but no one was saying anything? The Emperor's New... read more →
  • November 18, 2019
  • Ganesh Subramanian
  • No Comments
  • Best Practices, Customer Success 101, _Customer Experience

The Importance Of “Importance”

Take a look at two NPS responses: “They have been a great partner. But as we look to the future, we’re rethinking how we do things and there are other... read more →
  • November 18, 2019
  • Jon Klein
  • No Comments
  • Best Practices, Customer Segmentation, _Customer Experience, _Partner Post

Why Your B2B Journey Mapping Effort Is Doomed To Fail

We’ve all been there. After months trying to convince colleagues, “Let’s do it right this time,” finally, everyone agrees to invest in a cross-functional B2B customer experience effort. We get... read more →
  • November 18, 2019
  • Justin Zacks
  • No Comments
  • Best Practices, _Customer Experience, _Partner Post

Why B2B Companies Need Great Customer Experience to Win Market Share

The business-to-business (B2B) industry has recently undergone a massive evolution. In the past, a small number of behemoths dominated the market, but today, innovative brands of all sizes are competing in... read more →
  • October 3, 2019
  • Steven Carr
  • No Comments
  • _Customer Experience, _Partner Post

How to Improve Your Product with Customer Feedback You Already Have

You want to build a product your customers love. Luckily, they're eager to tell you exactly what they desire. But if that’s the case, how come so many products aren’t... read more →
  • September 24, 2019
  • Riana Upton

4 Tips For Scaling Customer Experience In B2B

Four out of five B2B companies expect to compete based on CX alone. But will they actually? For most of them, the answer is no. It should come at no... read more →
  • September 5, 2019
  • Gainsight Team
  • No Comments
  • Best Practices, _Customer Experience
customer experience essential guide

The Essential Guide to Customer Experience

Introduction If you've read anything about customer success on this website, you've probably seen this definition: "Customer success is when your customers achieve their desired outcome with your product or... read more →
  • July 13, 2019
  • Surendra Babu
  • Best Practices, _Customer Experience, _Essential Guide
  • 1
  • 2

Next Page »

Recent Posts

  • Own the Moment of Customer Onboarding: Launch the Love
  • How to Have a Successful New Product Adoption for Customers
  • What Is Product Education?
  • What’s PLG Got To Do With Efficient Growth?
  • Queer Community Takes Many Forms

Categories

  • 2021 Keynote Sessions
  • Adoption & Onboarding
  • Advocacy & Cross-sell/Upsell
  • Aligning Sales and CS 2021
  • Best Practices
  • Churn & Renewal Management
  • COVID-19 Resources
  • Cross-Functional Alignment
  • CS Build vs Buy
  • CS Industry Trends & Analysis
  • CS NRR
  • CS Ops
  • CS Scale & Efficiency
  • CS Time to Value
  • Customer Segmentation
  • Customer Success
  • Customer Success 101
  • Customer Success at Scale
  • Customer Success at Scale 2021
  • Customer Success Best Practices
  • Customer Success Operations
  • Customer Success Operations 2021
  • Customer Success Strategy 2021
  • CX Center
  • Design
  • Education
  • End-to-End Value 2021
  • Engineering
  • Evaluating CS Technology
  • Executive Perspective
  • Gainsight Essentials
  • Gainsight Innovation Showcase
  • Gainsight on Gainsight
  • Gainster
  • GameChanger VIP
  • GameChangers
  • Guest Article
  • Health Scoring
  • Healthcare
  • Human-First Customer Success 2021
  • Integration
  • Keynote Sessions
  • Keynote Sessions
  • Level Up Your Customer Experience
  • Level Up Your Product Stack
  • Level Up Your Product Strategy
  • Level Up Your Team & Career
  • Mehtaphysical Musings
  • NPS & Customer Satisfaction
  • NRR
  • NRRTv
  • Other
  • Parody Videos 2021
  • Partner Innovation Theater
  • Partners
  • Product & Customer Success
  • Product Adoption
  • Product Adoption and Experience 2021
  • Product Analytics
  • Product Experience
  • Product Experience
  • Product Management
  • Product Roadmap
  • Product Roadmap
  • Product Updates
  • Product-led Growth
  • Product-Led Growth
  • Pulse
  • Pulse Everywhere 2020
  • Pulse Everywhere 2021
  • Pulse for Product
  • Pulse Product 2020
  • Pulse Unplugged 2021
  • PX
  • PX Engagement & Adoption
  • PX Multiproduct
  • PX Product Analytics
  • PX Product-Led Growth
  • Revenue Optimization
  • Security
  • Simplifying Customer Success 2021
  • The CS Operations Summit
  • The Data-Driven Product Leader
  • The Next Level CS Team
  • The Transformational CS Leader
  • Transforming Customer-Centricity 2021
  • Uncategorized
  • User Engagements
  • User Feedback
  • User Journey
  • User Onboarding
  • _Case Study
  • _Customer Cloud
  • _Customer Experience
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press
  • _Partner Post
  • _Podcasts
  • _Product
  • _Product Release
  • _Revenue Optimization
  • _Top Posts
  • _Webinar

Subscribe to Customer Success Best Practices in Your Inbox

Thank you for subscribing to exclusive content from Gainsight!

Win in business while being human-first.

Schedule a Demo
  • Products
    • Customer Success
    • Product Experience
    • Insided
    Platform
    • Gainsight Platform
    • Integrations
    • Time to Value
  • Solutions
    • Healthcare
    • Education
    • Security
    • Customer Success Teams
    • Product Experience Teams
    • Product Adoption
    • Gainsight Essentials
    Industries and Teams
    • Scale and Efficiency
    • Retention
    • Expansion
    • Customer Success Teams
    • Product Teams
    • Customer Experience Teams
    • Revenue and Sales Teams
    • IT and Analytics Teams
    • Executives
  • Resources
    • Resource Library
    • Gainsight Blog
    • Events & Webinars
    • 2-Minute Demo Center
    • Valuation Calculator
    • Gainsight Community
    • GameChanger VIPs
    • Gainsight Essentials
    • Gainsight University
    • Documentation
    • For Developers
    • Horizon Experience
    • COVID Vaccination Policy
  • Gainsight
    • Who We Are
    • Leadership
    • Customers
    • Pricing
    • Partners
    • Impact
    • Press Releases
    • Careers

© 2022 Gainsight, The Customer Success Company. All rights reserved.  //   350 Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security