Four out of five B2B companies expect to compete based on CX alone. But will they actually? For most of them, the answer is no. It should come at no... read more →
Introduction If you've read anything about customer success on this website, you've probably seen this definition: "Customer success is when your customers achieve their desired outcome with your product or... read more →
This year at Pulse 2019, Gainsight officially made our biggest product announcement ever. We unveiled the Gainsight Customer Cloud that includes incredible products like CS, PX, CX, CDP and RO—all purpose-built... read more →
There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Okay, there’s probably a few things that are worse, but it’s still pretty painful when... read more →
If you're not building a customer-centric culture, you're probably going out of business. Your customers' day-to-day experiences with your company and your product set the tone for their entire relationship... read more →
If you take a look at my LinkedIn page (and scroll way, way down), you'll see exactly where my career took a left turn. (No, not Chipshot.com—you scrolled too far!) I... read more →
If I found Aladdin's magic lamp, the first thing I’d wish for (after an infinite number of extra wishes, of course) would be an extra “untimed” month between the end... read more →
They say it takes a village to raise a child, but the same is true when it comes to retaining your customers. Everyone needs to pull together from the people... read more →
Winning businesses have been paying attention to the customer’s experience for decades now. CX is a fundamental part of building a brand, winning repeat buyers, and engaging happy customers in... read more →
Customer experience is hot—maybe not as hot as Phoenix was a few weeks back when it was literally too hot to fly, but it’s still pretty hot. At the core... read more →