It is not uncommon for companies to transition customers to varying segments, especially during an economic downturn. The expectation to do more with less has companies reallocating and stretching internal... read more →
Take a look at two NPS responses: “They have been a great partner. But as we look to the future, we’re rethinking how we do things and there are other... read more →
Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
Russ Drury is the Director of Customer Success at Workfront, a cloud-based project management software company. He leads the Customer Experience organisation in EMEA, heading up the Professional Services implementation... read more →
Nick Mehta is CEO at Gainsight. Allison Pickens is VP of Customer Success & Business Operations at Gainsight. Rolling out company-wide segmentation was probably the most productive initiative that our... read more →
This blog is the second of five based on anonymized discussions from CCO Summit 2016. Read the first here. One of the biggest factors that has led to the explosion... read more →
Allison Pickens is VP of Customer Success & Business Operations at Gainsight I’ve previously written about how CSM leaders can take on cross-functional leadership roles. Here’s another opportunity for cross-functional... read more →
