There is no excerpt because this is a protected post.
Protected: Investigation Summary: No Evidence of Threat Actor Activity in Gainsight
Protected: Investigation Summary: Gainsight Staircase, Customer Communities, PX, and Northpass
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Protected: Investigation Summary: Skilljar by Gainsight
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Business Continuity Support During Our Security Advisory Investigation
Last week, I shared an update on the Salesforce security advisory related to Gainsight. As we continue to work around the clock to investigate and remediate this issue, we know some customers need to keep critical data workflows running. That is why we have developed alternative solutions while we complete our investigation. Our Professional Services
Supporting Our Customers and Community: An Update on the Recent Security Advisory Related to Gainsight
🚩 Click to Read An Important Update: Business Continuity Support [December 1, 2025] At Gainsight, everything we do starts with people—our customers, our teammates, and the shared values that connect us all. Gainsight has always been deeply committed to the strength and security of the Customer Success community. So, I want to share how we
Inside Cloudbeds’ AI Transformation: How to Redesign Your CS Org for What Comes Next
If your Customer Success (CS) team feels stretched thin, you’re not alone. Many CS leaders are being asked to do more with less, often buried in admin work that leaves little time for the relationships that matter most. That’s the challenge we discussed recently on [Un]Churned, the number one podcast for customer retention, hosted by
Pulse Europe 2025 Day One Recap: Building the Future of Retention as a Service
🌈 Today was one fine day in the Emerald Isle. Pulse Europe 2025 is underway in Dublin and the Day One energy was nothing short of magical. Guests and Gainsters from around the globe gathered at the keynote stage to hear from Gainsight leaders and customers from world-class companies including Intercom, LinkedIn, Silverfort, and Docusign.
How to Navigate AI Adoption: A Four-Phase Framework for Revenue Teams
On a recent episode of [Un]Churned, Gainsight’s podcast about Customer Success, revenue operations, and emerging technology, host Josh Schachter sat down with Mark Roberge to learn about his framework for AI transformation in go-to-market organizations. As co-founder of Stage 2 Capital and former CRO of HubSpot, Mark has a front-row seat to how AI’s reshaping
What We Owe Each Other in the Age of AI
There’s a question that should guide every AI decision today. It’s not about model accuracy, deployment speed, or any of the technical metrics. It’s simpler than that, and infinitely more complex: What do we owe each other? It’s a question that cuts to the core of what Customer Success is all about—understanding our shared responsibility
Announcing the 2025 Pulse Europe GameChangers Who Have Changed the Game ‘For Good’
Set against a Wicked-themed backdrop, this year we celebrate the following 2025 Pulse Europe GameChangers who have changed the game for the better and raised the bar for customer-focused innovation. From community builders to AI visionaries, these teams have shown what it means to change for good. Here’s a look at our wickedly talented 2025