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PLATFORM OVERVIEW
  • Gainsight Platform

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  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

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    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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Fast Forward Outcomes Through The Essentials Accelerator

One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in their business. The goal is... read more →
  • June 22, 2022
  • Scott Salkin
  • No Comments
  • Customer Success Best Practices, Gainsight Essentials

5 Steps to Evolve Newly Formed Enterprise Customer Success Teams

SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less,... read more →
  • June 22, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success at Scale, Customer Success Best Practices, Customer Success Operations
Customer Success Roles & Responsibilities

Functional Roles of Customer Success

Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every business goal outlined by your... read more →
  • February 10, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success Best Practices

The Simple Truth: 7 CS Leaders Share When and Why They Chose Gainsight

With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how quickly” a business can implement... read more →
  • August 17, 2021
  • Scott Salkin
  • No Comments
  • CS Build vs Buy, Customer Success Best Practices, Customer Success Operations, Evaluating CS Technology

Geoffrey Moore Applies His Four Zones to Customer Success

Can you recall a professor who had a lasting impact on your life? There was something about their demeanor, their motivating message, maybe a trace of humor and genuine inspiration... read more →
  • August 11, 2021
  • Martta Eicher Rabago
  • No Comments
  • Customer Success Best Practices, Executive Perspective, Pulse Everywhere 2021

How to Collaborate between Customer Success and Product Teams to Ensure a Successful Product Launch

How involved is your Customer Success team in product launches? Chances are they could be doing more. Customer Success brings a deep understanding of customers’ needs and pain points. And... read more →
  • August 6, 2021
  • Kate Villanueva
  • No Comments
  • Cross-Functional Alignment, Customer Success Best Practices, Product & Customer Success, Product Experience

The Who, What and When For CS Operational Success

Business Operations was one of my favorite courses in business school. I still put on my operations cap when I think about how quickly fast fashion giants such as Inditex... read more →
  • August 2, 2021
  • Zoë Lefeuvre
  • No Comments
  • Customer Success Best Practices, Customer Success Operations

5 Stages of CEO Acceptance of Customer Success

For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey... read more →
  • July 30, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Customer Success Best Practices, Evaluating CS Technology

Leverage Advanced Analytics to Uplevel Your CS Strategy

Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to create a level of health... read more →
  • July 16, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Customer Success 101, Customer Success Best Practices

Why Scale and Efficiency are Important For Your Business

If there’s a word in business that’s used more often than “churn,” it’s almost certainly the word “scale.” The influence and importance of scale can be both a burden and... read more →
  • July 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Scale & Efficiency, Customer Success at Scale, Customer Success Best Practices
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