The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. When approached... read more →
In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating... read more →
One of the big reasons that we started Gainsight Essentials was to keep customers focused on building the strongest possible foundation to drive growth in their business. The goal is... read more →
SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less,... read more →
Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every business goal outlined by your... read more →
With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how quickly” a business can implement... read more →
Can you recall a professor who had a lasting impact on your life? There was something about their demeanor, their motivating message, maybe a trace of humor and genuine inspiration... read more →
How involved is your Customer Success team in product launches? Chances are they could be doing more. Customer Success brings a deep understanding of customers’ needs and pain points. And... read more →
Business Operations was one of my favorite courses in business school. I still put on my operations cap when I think about how quickly fast fashion giants such as Inditex... read more →
For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey... read more →
