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PLATFORM OVERVIEW
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By Business Challenge
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    Deliver outcomes without adding headcount.

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    Predict churn and address risk.

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    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

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    Proactively guide users to value.

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    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

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    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Product Create elegant product experiences.

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  • Executives Align on customer heath and opportunities.

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Drive Product Adoption With a Multi-channel Approach

Well well well, it looks like we've stumbled upon the holy grail of customer success—product adoption.  It's the one thing that can make or break a customer's experience with your... read more →
  • February 1, 2023
  • Meenal Shukla
  • No Comments
  • Adoption & Onboarding, Customer Success at Scale, Customer Success Operations

Two ways to take your Customer Success Management game to the next level

According to Gainsight research, companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business.  Through renewals and expansion, CS... read more →
  • October 7, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success Operations, Gainsight on Gainsight

Top 10 Learnings From Pulse 2022

What is the world record for number of high fives given over a 48-hour period? Whatever it is, we’re pretty sure we beat it at Pulse 2022.  From the opening... read more →
  • August 19, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success Operations, Product-led Growth, Pulse

5 Customer Success Trends That Scream for Data Democratization

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription.  I know what you’re... read more →
  • July 21, 2022
  • Gainsight Team
  • No Comments
  • CS Industry Trends & Analysis, Customer Success Operations

5 Steps to Evolve Newly Formed Enterprise Customer Success Teams

SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less,... read more →
  • June 22, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success at Scale, Customer Success Operations

Customer Success Operations: The Hottest Career in the Customer Service Space

This post originally appeared in Customer Experience Magazine. In today’s economy, where nearly every company is either “born in the cloud” or transforming into a SaaS-based, recurring revenue business model,... read more →
  • May 10, 2022
  • Scott Salkin
  • No Comments
  • Customer Success Operations

Questions (+ Answers) For Launching A CS Ops Team

Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Expanding the team is not always the right answer to address scale and impact. Often,... read more →
  • April 14, 2022
  • Gainsight Team
  • No Comments
  • Customer Success Operations

Career Stories From Five Gainsight Administrators

Are you a Customer Success Manager (CSM), Customer Success Operations (CS Ops) team member, or just someone with a penchant for processes and systems that are just beautifully elegant and... read more →
  • January 6, 2022
  • Seth Wylie
  • No Comments
  • Customer Success Operations

A Day in the Life: 3 Gainsight Admins Give A Glimpse Into Their Role

An effective Customer Success strategy requires that the entire company is focused on delivering the best customer experience. Gainsight administrators play a crucial role in Customer Success Operations (CS Ops)... read more →
  • October 26, 2021
  • Gainsight Team
  • No Comments
  • Customer Success Operations

The Evolution of CS Operations

When thinking about CS Operations, it's best to think first about how the motion of operations works overall in a company.  Generally, when you consider operations, you think of the... read more →
  • October 1, 2021
  • Gainsight Team
  • No Comments
  • Customer Success Operations
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Recent Posts

  • Drive Product Adoption With a Multi-channel Approach
  • Achieving Predictable Revenue in an Unpredictable World With Effective Product Experiences
  • The Product Adoption Data That Customer Success Needs
  • The Ultimate Chief Customer Officer (CCO) Job Description
  • Digital Customer Success Strategies That Drive Expansion and Renewal

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