Well well well, it looks like we've stumbled upon the holy grail of customer success—product adoption. It's the one thing that can make or break a customer's experience with your... read more →
According to Gainsight research, companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. Through renewals and expansion, CS... read more →
What is the world record for number of high fives given over a 48-hour period? Whatever it is, we’re pretty sure we beat it at Pulse 2022. From the opening... read more →
Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. I know what you’re... read more →
SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less,... read more →
This post originally appeared in Customer Experience Magazine. In today’s economy, where nearly every company is either “born in the cloud” or transforming into a SaaS-based, recurring revenue business model,... read more →
Transforming your customer success strategies into revenue-driving operations takes more than additional customer success managers. Expanding the team is not always the right answer to address scale and impact. Often,... read more →
Are you a Customer Success Manager (CSM), Customer Success Operations (CS Ops) team member, or just someone with a penchant for processes and systems that are just beautifully elegant and... read more →
An effective Customer Success strategy requires that the entire company is focused on delivering the best customer experience. Gainsight administrators play a crucial role in Customer Success Operations (CS Ops)... read more →
When thinking about CS Operations, it's best to think first about how the motion of operations works overall in a company. Generally, when you consider operations, you think of the... read more →
