With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. How? With a digital-led approach, of... read more →
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. While it’s been in business since 2011, it’s fair to say... read more →
Well well well, it looks like we've stumbled upon the holy grail of customer success—product adoption. It's the one thing that can make or break a customer's experience with your... read more →
SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less,... read more →
Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As the thought leader in... read more →
For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey... read more →
If there’s a word in business that’s used more often than “churn,” it’s almost certainly the word “scale.” The influence and importance of scale can be both a burden and... read more →
Churn, or the loss of customers, is always present in the mind of CEOs, CCOs, and investors. However, it should be on everyone’s mind as it affects the entire company.... read more →
"C-suite alignment isn’t just a catch-phrase. It’s a real-life business challenge, and solving it may be the most critical thing you do on your way to success as a company."... read more →
