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leverage digital strategy

Leverage Digital Strategy to Drive Efficiency in Uncertain Economic Times

With economic uncertainty in the air, SaaS and Customer Success teams want to be more efficient and build durable businesses that withstand the market. How? With a digital-led approach, of... read more →
  • March 15, 2023
  • Gainsight Team
  • No Comments
  • Community, Customer Success at Scale, Digital Customer Success, Uncategorized

Zoom Future-Proofs Their Strategy With Customer Insights From Gainsight

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation.  While it’s been in business since 2011, it’s fair to say... read more →
  • February 13, 2023
  • Gainsight Team
  • No Comments
  • Customer Success at Scale, Customer Success Operations, Digital Customer Success

Drive Product Adoption With a Multi-channel Approach

Well well well, it looks like we've stumbled upon the holy grail of customer success—product adoption.  It's the one thing that can make or break a customer's experience with your... read more →
  • February 1, 2023
  • Meenal Shukla
  • No Comments
  • Adoption & Onboarding, Customer Success at Scale, Customer Success Operations

5 Steps to Evolve Newly Formed Enterprise Customer Success Teams

SaaS companies may have brought customer success (CS) to the fore. Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less,... read more →
  • June 22, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success at Scale, Customer Success Operations

The Ultimate List of Customer Success Resources For 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As the thought leader in... read more →
  • April 21, 2022
  • Gainsight Team
  • No Comments
  • Best Practices, Customer Success, Customer Success at Scale

Home Page V3

  • March 8, 2022
  • Kyle Burnett
  • Customer Success at Scale, Pulse

5 Stages of CEO Acceptance of Customer Success

For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey... read more →
  • July 30, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Evaluating CS Technology

Why Scale and Efficiency are Important For Your Business

If there’s a word in business that’s used more often than “churn,” it’s almost certainly the word “scale.” The influence and importance of scale can be both a burden and... read more →
  • July 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Scale & Efficiency, Customer Success at Scale

Tackling Excessive Churn For Better NDR

Churn, or the loss of customers, is always present in the mind of CEOs, CCOs, and investors. However, it should be on everyone’s mind as it affects the entire company.... read more →
  • June 29, 2021
  • Martta Eicher Rabago
  • No Comments
  • Churn & Renewal Management, Customer Success at Scale

It All Starts with Leadership Alignment

"C-suite alignment isn’t just a catch-phrase. It’s a real-life business challenge, and solving it may be the most critical thing you do on your way to success as a company."... read more →
  • June 3, 2021
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Cross-Functional Alignment, Customer Success at Scale
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Recent Posts

  • The Perfect Pair: Why Human and Digital-Led Strategies Result in CS Excellence
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  • Gainsight Essentials: A Year in Review
  • Leverage Digital Strategy to Drive Efficiency in Uncertain Economic Times
  • Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

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