It's December. For us software people, that means it's time for three things: Holiday fun Closing Q4 and… Microsoft Excel! Or Google Sheets. Or Pyspread (where my Python people at?).... read more →
As you may know, I meet a lot of customers. As such, I often find myself waiting in many tech company lobbies. I've done my fair share of Envoy lobby... read more →
Thursday, 16 January | 2:00 p.m. GMT It's the beginning of 2020, of course you have an expansion quota. Although it's likely a new quarter, were you panicking at the... read more →
Your customers accept nothing less than a seamless customer experience. But for a company of Cisco's scale, the logistics of delivering that require true innovation. That innovation happens at the... read more →
The power of a customer success platform is undeniable and can radically impact your ability to achieve your customers' desired outcomes. But is your team really getting the most they... read more →
At times it can feel like Sales and Post-Sales teams have nothing in common. But there’s one thing that both sides of the house can always agree on: they hate... read more →
Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds pretty scary! WeWork was facing... read more →
As much as you may want to provide a white glove experience to every one of your customers, at some point you’ll be spreading yourself too thin. That’s where automation... read more →
Whether you’re scaling your Customer Success operations to accommodate a larger customer base, or to save on CSM headcount, you need technology. Dell Boomi was in hyper-growth mode. Their portfolio... read more →