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    Customer Success Deliver the outcomes your customers desire. Find Out More >

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    Product Experience Build products your customers love. Find Out More >

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    Customer Experience Drive superior customer experiences. Find Out More >

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    Customer Data Platform Activate your customer data. Find Out More >

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    Revenue Optimization Grow by expanding happy, successful customers. Find Out More >

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How To Never Be Surprised By A Customer (Or Prospect) Again

At times it can feel like Sales and Post-Sales teams have nothing in common. But there’s one thing that both sides of the house can always agree on: they hate... read more →
  • December 9, 2019
  • Word Able
  • No Comments
  • Best Practices, Churn & Renewal Management, Customer Success at Scale, _Customer Success, _Product Release

Data Designer

Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
  • November 12, 2019
  • mstone
  • Customer Segmentation, Customer Success at Scale, Evaluating CS Technology, _Customer Success, _Ebook, _Product

How WeWork Trains Account Managers At Scale

Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds pretty scary! WeWork was facing... read more →
  • October 9, 2019
  • Matthew Klassen
  • Adoption & Onboarding, Best Practices, Customer Success at Scale, _Enablement Engine

How to Automate Your Customer’s Lifecycle & Scale Results Using Tech Touch

As much as you may want to provide a white glove experience to every one of your customers, at some point you’ll be spreading yourself too thin. That’s where automation... read more →
  • July 3, 2018
  • Spencer McKinney
  • Best Practices, Customer Success at Scale, Evaluating CS Technology, _Customer Success

How to Scale Your Engagements and Boost Your CSM Ratio Using Tech Touch

Whether you’re scaling your Customer Success operations to accommodate a larger customer base, or to save on CSM headcount, you need technology. Dell Boomi was in hyper-growth mode. Their portfolio... read more →
  • June 15, 2018
  • Spencer McKinney
  • Best Practices, Customer Success at Scale, _Customer Success
Why 10 Growth-Stage Companies Scaled out of Their Existing CSM Platform and Moved to Gainsight

Why 10 Growth-Stage Companies Scaled out of Their Existing CSM Platform and Moved to Gainsight

In the last decade, clients of B2B vendors have gained increasing power. Because of this shift, providers have realized that they will only keep and grow their clients through a... read more →
  • August 21, 2017
  • Meenal Shukla
  • No Comments
  • Best Practices, Customer Success at Scale, _Customer Success

TSIA and Gainsight: Driving Customer Success at Scale

As companies look to achieve sustained growth and profitability over time, they are investing in Customer Success organizations to help secure customer relationships and drive revenue expansion activities. Until now,... read more →
  • August 18, 2017
  • Spencer McKinney
  • Customer Success at Scale, _Customer Success, _Ebook

3 Ways to Scale Your Customer Success Program

In a recent Sandhill.com poll of Silicon Valley executives, many execs expressed concern over scaling their customer success teams while maintaining a high quality and personalized service experience for their... read more →
  • June 25, 2015
  • mmanheimer
  • Best Practices, Customer Success at Scale, _Customer Success, _Webinar

Recent Posts

  • How To Never Be Surprised By A Customer (Or Prospect) Again
  • Your Customer Success Silos Are Killing Your Customer Experience
  • 10 Resources to Improve Your Customer Retention Strategy
  • It Might Be Too Late To Save Your Biggest Customers
  • The Secret Ingredient for a Successful Product Launch

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