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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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5 Things I Learned from 200+ CS Career Coaching Conversations In 2020

One of the best parts of my job is my involvement in the exploding career of Customer Success. I’ve seen people enter the field, move up and thrive. I’ve noticed... read more →
  • March 1, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Executive Perspective

How Gainsight Uses An Outcomes Based Framework to Drive NDR

Well, we made it to 2021, everyone!  Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent... read more →
  • February 23, 2021
  • Chris Bohle
  • No Comments
  • Customer Success at Scale, Gainsight on Gainsight

8 Things Whitney Houston Taught Me About Category Creation

On February 4, 2021, my team reminded me of my 8th anniversary at Gainsight (Gainaversary!) Contrary to what some people might think, I was not an original Gainsight founder. I... read more →
  • February 16, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Executive Perspective, Uncategorized

How PTC Drives Success with CS Operations

Top customer success teams share a growing theme: their own operations team.  I first became a CS Ops leader in 2014, and I’ve seen time after time the value of... read more →
  • February 9, 2021
  • Seth Wylie
  • No Comments
  • Customer Success at Scale, Customer Success Operations

10 Things We Learned About Customer Success in 2020

My brother-in-law has taken on a memorable role in family birthdays. No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at... read more →
  • December 20, 2020
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Executive Perspective

How To Close The Consumption Gap?

This past weekend I took the time to start (re)reading the book that Ashvin and Ruben wrote last year. One concept that was brought up by JB Wood was about... read more →
  • December 20, 2020
  • Meenal Shukla
  • No Comments
  • Customer Success at Scale

Change the Game in 5 Minutes: Erin Siemens Shares CS Insights at ADP

A Philosophy Unfolding It began with a Venn diagram. For Erin Siemens, Senior Vice President of Client Success at Automatic Data Processing, Inc. (ADP), her leadership philosophy on customer success... read more →
  • September 28, 2020
  • Martta Eicher Rabago
  • No Comments
  • Customer Success at Scale, GameChanger VIP

GameChanger Playbook Series—Customer Visionaries: How ADP’s GameChangers Get a Complete Picture

Customer success experts are likely familiar with the six business challenges plaguing the industry: unexpected churn, inability to scale, missed expansion opportunities, a disconnected customer experience, and poor product adoption.... read more →
  • September 8, 2020
  • Gainsight
  • No Comments
  • Customer Success at Scale, GameChangers

GameChanger Playbook Series—The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift

In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Clients want more than just adoption; they expect their investments to lead to tangible outcomes... read more →
  • September 8, 2020
  • Gainsight
  • No Comments
  • CS Scale & Efficiency, Customer Success at Scale, GameChangers

Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate

Mike Rivisto and Jessica Countess, ServiceChannel Recently, our Chief Customer Officer, Ashvin Vaidyanathan, met with Mike Rivisto, Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior... read more →
  • August 31, 2020
  • Martta Eicher Rabago
  • No Comments
  • Customer Success at Scale, NPS & Customer Satisfaction
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