Sometimes an outsider can observe something so obvious that you just can’t identify yourself. I’ve written about how the approach of the CEO needs to change, especially during this tumultuous... read more →
Companies have continued to brace for the worst during these difficult times. At Gainsight and other SaaS companies, with the challenge of new sales, the emphasis has been on showing... read more →
The Key to Customer Success Was Transformational Leadership Just over a year ago, Commvault made the bold decision to alter its leadership approach significantly. They were dedicated to transforming their... read more →
Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a west coast girl who loves... read more →
The In-Home Office Are you working remotely? Do you have barking dogs? We've heard a few in the background. Maybe your kids are interrupting a customer video call trying to... read more →
Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective... read more →
Can you believe it’s been two weeks since Pulse Everywhere happened? Last year at my first Pulse, I was blown away by the passion of the 5,500 customer success and... read more →
There are typically 3 phases of the business cycle: Do more Do less Do more with less The last few months have probably felt like a roller coaster for you,... read more →
In most SaaS industries, vendors strictly communicate with decision-makers, key stakeholders, and administrators. It’s quite different in HealthIT! Because users must use our platforms to do their jobs, we often... read more →
There is an old joke: A car mechanic was performing routine service for his trusted client, a cardiac surgeon, while the surgeon waited in the lounge. At the end of... read more →
