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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

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    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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5 Ways to Become a Human-first CSM

Sometimes an outsider can observe something so obvious that you just can’t identify yourself. I’ve written about how the approach of the CEO needs to change, especially during this tumultuous... read more →
  • July 27, 2020
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Executive Perspective

Renew Your Reseller Strategy With Customer Success

Companies have continued to brace for the worst during these difficult times. At Gainsight and other SaaS companies, with the challenge of new sales, the emphasis has been on showing... read more →
  • July 21, 2020
  • Ryan Toben
  • No Comments
  • Customer Success at Scale, Executive Perspective

How Commvault Transformed From Reactive Support To Proactive Customer Success

The Key to Customer Success Was Transformational Leadership Just over a year ago, Commvault made the bold decision to alter its leadership approach significantly. They were dedicated to transforming their... read more →
  • July 20, 2020
  • Ruben Rabago
  • No Comments
  • Customer Success at Scale, GameChangers, Security

The Team You Create: Lessons From Joe Theismann

Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a west coast girl who loves... read more →
  • July 9, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Customer Success at Scale

Gainsight Introduces Two New Productivity Integrations to Streamline CSM Workflows

The In-Home Office Are you working remotely? Do you have barking dogs? We've heard a few in the background. Maybe your kids are interrupting a customer video call trying to... read more →
  • June 10, 2020
  • Martta Eicher Rabago
  • No Comments
  • Customer Success 101, Customer Success at Scale

Through The Lens of PX: How Gainsight’s Customers Double Down on Customer Success During COVID-19

Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective... read more →
  • June 4, 2020
  • Ashvin Vaidyanathan
  • No Comments
  • Best Practices, COVID-19 Resources, Customer Success at Scale

3 Reasons a Customer-Centric Tech Ecosystem isn’t Complete without Community

Can you believe it’s been two weeks since Pulse Everywhere happened?  Last year at my first Pulse, I was blown away by the passion of the 5,500 customer success and... read more →
  • May 26, 2020
  • Hally Pinaud
  • No Comments
  • Best Practices, Customer Success at Scale

5 Ways To Cut Software Costs And Integrate Your Customer Experience

There are typically 3 phases of the business cycle: Do more Do less Do more with less The last few months have probably felt like a roller coaster for you,... read more →
  • May 7, 2020
  • Nick Mehta
  • No Comments
  • Best Practices, COVID-19 Resources, Customer Success at Scale

Healthcare Edition: How to Solve 3 Unique Communication Challenges in HealthIT

In most SaaS industries, vendors strictly communicate with decision-makers, key stakeholders, and administrators. It’s quite different in HealthIT! Because users must use our platforms to do their jobs, we often... read more →
  • April 15, 2020
  • Hayley Jean Farr
  • No Comments
  • Best Practices, Customer Success at Scale, Healthcare

Changing the Wheels on a Moving Car: 4 Keys to Managing CSM Transitions

There is an old joke: A car mechanic was performing routine service for his trusted client, a cardiac surgeon, while the surgeon waited in the lounge. At the end of... read more →
  • April 13, 2020
  • Meenal Shukla
  • No Comments
  • Best Practices, COVID-19 Resources, Customer Success 101, Customer Success at Scale
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