In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of calls every day from people... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. We recently covered how Customer Success (CS) teams can create digital scale at moments of... read more →
In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In a recent post, we covered how customer moments of truth act as a map... read more →
"The best way to predict the future is to invent it.” - Alan Kay “It's tough to make predictions, especially about the future.” - Yogi Berra Given the uncertainty right... read more →
Sabina Pons is Operating Partner at Growth Molecules™ and a 2022 Top 100 CS Strategist. In today's market, companies need to do more with less. For SaaS organizations, that means... read more →
Have you ever been in a situation where there just aren't enough hours in the day to get everything done? Or perhaps you’re about to whip up a delicious meal,... read more →
This story was originally published in TechCrunch. An old maxim among courtroom litigators states that you should only ask a question of a witness when you already know how they will... read more →
If there’s one thing every customer success (CS) leader is talking about these days, it's digital customer success. The notion of having to scale or be more efficient with resources... read more →
This article was originally published in Entrepreneur. Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
