In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety... read more →
Given the uncertainty in the world right now, it’s hard to predict what will happen this January—let alone all of 2023. Besides the Taylor Swift Eras concert being epic, of... read more →
Every year Gainsight loves to give our customers and community a roundup of our best resources, including events, webinars, articles, ebooks, and more. As the thought leader in the field... read more →
Everyone in SaaS is battoning down the hatches and preparing for an economic storm. But now is the time to set yourself up for smooth sailing once we reach calmer... read more →
"The best way to predict the future is to invent it.” - Alan Kay “It's tough to make predictions, especially about the future.” - Yogi Berra Given the uncertainty right... read more →
Have you ever been in a situation where there just aren't enough hours in the day to get everything done? Or perhaps you’re about to whip up a delicious meal,... read more →
How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of... read more →
If there’s one thing every customer success (CS) leader is talking about these days, it's digital customer success. The notion of having to scale or be more efficient with resources... read more →
This article was originally published in Entrepreneur. Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
I get an email almost every day from other CEOs or CXOs that goes something like this: “What’s a good metric for… [Growth Rate / Net Revenue Retention / Gross... read more →
