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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
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Operate
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About Gainsight
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3 EdTech Trends to Consider When Creating Next Years Business Strategy

Gainsight is fortunate to help bolster the performance of many EdTech companies. When tasked with finding even more ways for Gainsight to serve companies better in this unique industry, I... read more →
  • August 31, 2020
  • Rebecca Vinsonhaler
  • No Comments
  • COVID-19 Resources, Education

3 Ways EdTech Can Adapt Their CS Strategy To The “New Normal”

A few weeks ago, New York City, Indianapolis, and Oakland updated their plans for reopening public schools in the fall, but soon after, NYC announced reopening at most three days... read more →
  • July 27, 2020
  • Rebecca Vinsonhaler
  • No Comments
  • Customer Success 101, Education

EdTech Series: PX Strategies to Power In-App Engagements

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? Amidst the end of the school... read more →
  • July 14, 2020
  • Rebecca Vinsonhaler
  • No Comments
  • Education, Product Experience

EdTech Series: 3 Ways Customer Success Can Help EdTech Companies Thrive

The COVID-19 pandemic is fundamentally changing the delivery of education and training in the United States. Acceleration to the cloud is critical for most businesses, and EdTech companies like yours... read more →
  • July 8, 2020
  • Rebecca Vinsonhaler
  • No Comments
  • Customer Success 101, Education

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

Categories

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