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Need to Do More With Less? Try Digital Customer Success

In a rollercoaster global economy, you need to do everything in your power to take care of all of your customers. But when you’ve got customers across a wide variety... read more →
  • January 17, 2023
  • Gainsight Team
  • No Comments
  • Customer Success, Digital Customer Success, Durable Growth, Efficient Growth, Executive Perspective

Three Secrets to Secure Budget for Customer Success and Fuel Durable Growth

Everyone in SaaS is battoning down the hatches and preparing for an economic storm. But now is the time to set yourself up for smooth sailing once we reach calmer... read more →
  • December 28, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Durable Growth, Efficient Growth, NRR

How CS Teams Can Adopt the “Do More With Less” Mindset

Have you ever been in a situation where there just aren't enough hours in the day to get everything done?  Or perhaps you’re about to whip up a delicious meal,... read more →
  • December 19, 2022
  • Gainsight Team
  • No Comments
  • CS Ops, Customer Success, Digital Customer Success, Durable Growth, Efficient Growth

Three Reasons Why a High Churn SaaS Business Will (Probably) Never Make Money

How will we look back on 2021 and 2022 years from now? I’m sure partly, we will reflect with shock. How did we ever think GameStop was worth tens of... read more →
  • December 15, 2022
  • Nick Mehta
  • No Comments
  • CS NRR, Customer Success, Durable Growth, Efficient Growth

How to Create Healthy, Sustainable Growth for Your Early-Stage SaaS Businesses

This article was originally published in Entrepreneur.  Good news seems to be a scarce commodity for most SaaS companies these days. Publicly traded stalwarts have seen their share prices plummet significantly from... read more →
  • November 29, 2022
  • Scott Salkin
  • No Comments
  • CS Durable Growth, Customer Success, Digital Customer Success, Durable Growth, Efficient Growth, Executive Perspective, Gainsight Essentials

Five Reasons Why SaaS Benchmarks Can Be Dangerous Without Context

I get an email almost every day from other CEOs or CXOs that goes something like this: “What’s a good metric for… [Growth Rate / Net Revenue Retention / Gross... read more →
  • November 15, 2022
  • Nick Mehta
  • No Comments
  • Durable Growth, Efficient Growth, NRR

Together, We’re Unstoppable! Building Efficient, Durable Growth at Pulse Europe 2022 

Pulse Europe 2022 is here! The event theme “Together, We’re Unstoppable” came to life at the opening keynote by Nick Mehta, CEO of Gainsight. Along with other Customer Success, Product,... read more →
  • November 9, 2022
  • Gainsight Team
  • No Comments
  • Community, Digital Customer Success, Durable Growth, Efficient Growth, inSided

Find Digital Scale Through the Rise of the Bionic CSM

The concept of being bionic can conjure up a lot of different visuals depending on your age. It might make you think of… The Terminator… Or Battle Droids… https://giphy.com/gifs/starwars-star-wars-the-phantom-menace-l3fZXTZdS6Ofi7U6A Or... read more →
  • November 4, 2022
  • Gainsight Team
  • No Comments
  • CS Ops, CS Scale & Efficiency, Digital Customer Success, Durable Growth, Efficient Growth, Gainsight Essentials, Uncategorized

The CFOs at a 160-year-old retailer and Gainsight talk about their approaches to modern KPIs

This article was authored by Sheryl Estrada, Senior Reporter at Fortune, and originally published in CFO Daily.  KPIs, or key performance indicators, measure how effectively a company is achieving key... read more →
  • November 2, 2022
  • Gainsight Team
  • No Comments
  • Best Practices, CS Industry Trends & Analysis, CS NRR, Efficient Growth, Executive Perspective, NRR

Will the economic downturn spark a new and better era of SaaS?

This article was originally published in Built In.  Previous tough times have improved SaaS. This time, it shouldn't be any different. If you’re my age (or older), you probably remember... read more →
  • November 1, 2022
  • Nick Mehta
  • No Comments
  • CS NRR, Customer Success, Durable Growth, Efficient Growth
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