Revenue. It's the bottom line for any business. But in the new economy, it's not enough to build a company on one-time transactions. Today's customers demand successful outcomes and great... read more →
Introduction There are all kinds of ways to make money in business. You can sell a good or a service for cash straight up. You can rent your assets for... read more →
Introduction As a part of the product function, a huge weight lies on your shoulders. You’re tasked with creating the very thing that your business is marketing, selling, and relying... read more →
Introduction If you've read anything about customer success on this website, you've probably seen this definition: "Customer success is when your customers achieve their desired outcome with your product or... read more →
Introduction Look around you. How many people are on their computer? Their cell phone? We’re surrounded by digital experiences, both at work and at home. Whether you’re a SaaS or... read more →
Introduction One of the most common questions asked by customer success leaders is, "How do I scale?" It makes sense. If your company is growing, your customer base is growing... read more →
Your customers are constantly interacting with your product and your employees. How are you synchronizing your efforts across all teams and touch points to maximize their chances of success? Learn... read more →
Intro We’re in a state of disruption. Subscription models have become mainstream and competitors are emerging left and right. This shift in the balance of supply versus demand is changing... read more →
Professional Services and the Age of Subscription Subscription and recurring-revenue models are taking over. According to Gartner’s 2017 Market Trends, “By 2020, more than 80% of software vendors will change... read more →
Customer Success and the Channel "The entire fabric of the Vendor-Partner relationship is going to change as a result of the Customer Success movement." Chris Doell VP of Customer Success... read more →