It's fall, and you know what that means: the leaves are changing color, pumpkin spice lattes are back in season, and Gainsight is being recognized as a "Leader" on the... read more →
As much as you may want to provide a white glove experience to every one of your customers, at some point you’ll be spreading yourself too thin. That’s where automation... read more →
G2 Crowd just released their 2018 G2 Crowd Grid Report for Customer Success. Download the full report here to learn more about how vendors in this space stack up and how... read more →
We’re thrilled to announce that, for the second year in a row, G2 Crowd has recognized Gainsight as a Leader in their Grid Report for Customer Success. The Winter 2019... read more →
What’s the best Customer Success software?Obviously that’s an impossible question to answer. What’s the best software for you might be more appropriate. Every platform has strengths, weakness, and gaps—the trick is... read more →
Gainsight is proud to be recognized by G2 Crowd as a Leader in its Spring 2017 Customer Success Grid Report. G2 Crowd's reports are based on robust data science including... read more →
If you’re a business leader, your job is all about making decisions. You constantly have to make choices—on people, on strategies, on priorities—let alone on what to eat for lunch.... read more →
As Chief Customer Officer, I consider it a fundamental part of my job to work with Sales to ensure that we don’t sell to customers that aren’t ready for our... read more →
Some companies practice one type of Customer Success while many have multiple customer segments and align the appropriate Customer Success strategy to that customer segment. In the following blog, I... read more →