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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Press Releases

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10 Gainsight Updates That Are Setting the Bar for Customer Success Platforms in 2020

A lot happened to the Gainsight platform in 2019. Are you all caught up? Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform,... read more →
  • February 3, 2020
  • Word Able
  • No Comments
  • Evaluating CS Technology

Prepare to Launch: Data Readiness in 28 Days

Monday, 23 December | 3:00 p.m. GMT Most people assume that you can only get flawless data after a year's worth of work... or longer. LeanIX has debunked that assumption... read more →
  • December 12, 2019
  • Lauren Olerich

How To Launch A Customer Success Solution In A Startup—Fast

Your customers' natural tendency isn't to renew—it's to churn. And chances are they already know whether they're going to churn this year. Do you know? You may think it's too... read more →
  • December 6, 2019
  • Matthew Klassen

Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • markops
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

It Might Be Too Late To Save Your Biggest Customers

It's Thanksgiving tomorrow in the U.S., and if you haven't gotten your supplies and ingredients together, you're not quite totally screwed, but at best you'll be in trouble at the grocery... read more →
  • November 27, 2019
  • Matthew Klassen
  • No Comments
  • Best Practices, Churn & Renewal Management, Evaluating CS Technology

Company Intelligence

It Pays to Stay Informed About Your Customers and Prospects Whether you are a Sales Exec hunting for additional revenue or a Customer Success leader working to ensure a customer... read more →
  • November 13, 2019
  • mstone
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

Data Designer

Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
  • November 12, 2019
  • mstone
  • Customer Segmentation, Customer Success at Scale, Evaluating CS Technology, _Customer Success, _Ebook, _Product

Is This the End of Customer Success Software as We Know It?

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success... read more →
  • October 23, 2019
  • Darren Chait
  • No Comments
  • CS Industry Trends & Analysts, Evaluating CS Technology
Gainsight, G2 Crowd, Leader, Grid, Report, Customer, Success

5 Takeaways From the 2018 G2 Crowd Grid Report for Customer Success

G2 Crowd just released their 2018 G2 Crowd Grid Report for Customer Success. Download the full report here to learn more about how vendors in this space stack up and how... read more →
  • April 23, 2018
  • Riana Upton
  • No Comments
  • Best Practices, Evaluating CS Technology, _Customer Success
5 Things We Learned In the New G2 Crowd Grid for Customer Success

5 Things We Learned In the New G2 Crowd Grid for Customer Success

What’s the best Customer Success software?Obviously that’s an impossible question to answer. What’s the best software for you might be more appropriate. Every platform has strengths, weakness, and gaps—the trick is... read more →
  • June 29, 2017
  • Matthew Klassen
  • 2 Comments
  • Evaluating CS Technology, _Customer Success
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Next Page »

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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