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PLATFORM OVERVIEW
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Making Your CS Tech Stack a Critical Building Block in Revenue Growth

There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re... read more →
  • November 22, 2022
  • Gainsight Team
  • No Comments
  • Evaluating CS Technology, Gainsight Essentials

Why Forrester’s Business Case for Customer Success Management is even more relevant in the current market

Forrester’s 2020 report, The Business Case for Customer Success Management,  rings true in today’s market as companies realize the need for efficient growth through their existing customer base. As the... read more →
  • November 3, 2022
  • Gainsight Team
  • No Comments
  • Customer Success, Customer Success Operations, Durable Growth, Evaluating CS Technology

Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating... read more →
  • August 4, 2022
  • Gainsight Team
  • No Comments
  • CS NRR, CS Ops, CS Scale & Efficiency, Customer Success, Evaluating CS Technology

The Simple Truth: 7 CS Leaders Share When and Why They Chose Gainsight

With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how quickly” a business can implement... read more →
  • August 17, 2021
  • Scott Salkin
  • No Comments
  • CS Build vs Buy, Customer Success Operations, Evaluating CS Technology

5 Stages of CEO Acceptance of Customer Success

For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey... read more →
  • July 30, 2021
  • Nick Mehta
  • No Comments
  • Customer Success at Scale, Evaluating CS Technology

Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for... read more →
  • May 13, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, CS Industry Trends & Analysis, Evaluating CS Technology

10 Gainsight Updates That Are Setting the Bar for Customer Success Platforms in 2020

A lot happened to the Gainsight platform in 2019. Are you all caught up? Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform,... read more →
  • February 3, 2020
  • Word Able
  • No Comments
  • Evaluating CS Technology

Prepare to Launch: Data Readiness in 28 Days

Monday, 23 December | 3:00 p.m. GMT Most people assume that you can only get flawless data after a year's worth of work... or longer. LeanIX has debunked that assumption... read more →
  • December 12, 2019
  • Lauren Olerich

How To Launch A Customer Success Solution In A Startup—Fast

Your customers' natural tendency isn't to renew—it's to churn. And chances are they already know whether they're going to churn this year. Do you know? You may think it's too... read more →
  • December 6, 2019
  • Matthew Klassen

Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • markops
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization
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Recent Posts

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  • The Product Adoption Data That Customer Success Needs
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