There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. This pressure is true if you’re... read more →
Forrester’s 2020 report, The Business Case for Customer Success Management, rings true in today’s market as companies realize the need for efficient growth through their existing customer base. As the... read more →
In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating... read more →
With Customer Success now essential for millions of organizations in nearly every industry, the debate has evolved from “if and why” to “how and how quickly” a business can implement... read more →
For software companies (and all companies eventually), Customer Success isn’t an “if,” but rather a “when” and “how.” I’ve been fortunate to witness thousands of companies go through this journey... read more →
If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for... read more →
A lot happened to the Gainsight platform in 2019. Are you all caught up? Gainsight is in lockstep with the ever-evolving discipline of customer success. As the leading customer success platform,... read more →
Monday, 23 December | 3:00 p.m. GMT Most people assume that you can only get flawless data after a year's worth of work... or longer. LeanIX has debunked that assumption... read more →
Your customers' natural tendency isn't to renew—it's to churn. And chances are they already know whether they're going to churn this year. Do you know? You may think it's too... read more →
Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
