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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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By Role
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About Gainsight
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Change the Game in 5 Minutes: How Mavenlink improved their renewal rate predictability with 86% accuracy!

Welcome to Change the Game in 5 Minutes Series. Our CEO, Nick Mehta, recently spent time with Sabina Pons, Global Vice President of Customer Success and Support at Mavenlink. She... read more →
  • April 23, 2021
  • Nick Mehta
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!

Welcome to our Change the Game in 5 Minutes Series. Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf, and Ben Michael, their Director of Customer... read more →
  • March 1, 2021
  • Martta Eicher Rabago
  • No Comments
  • CS Scale & Efficiency, GameChanger VIP, GameChangers

Change the Game in 5 Minutes: Marissa Barcza Shifts the Focus from Reactive to Proactive

Welcome to Gainsight’s  ‘Change the Game in Five Minutes’ series. In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe, Marissa Barcza. ... read more →
  • January 11, 2021
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in 5 Minutes: Dell Boomi Experiences a Rise in ARR and Churn Reduction Thanks to Customer Success

Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In these conversations, we talk with customer success leaders who are role models and want to serve customers better. In... read more →
  • January 11, 2021
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in Five Minutes Series: Garin Landry Transformed Customer Success at Planview

Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. Our Chief Customer Officer, Ashvin Vaidyanathan, talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight... read more →
  • December 14, 2020
  • Martta Eicher Rabago
  • No Comments
  • GameChanger VIP, GameChangers

Tim Kopp, CEO of Terminus Will Change Your Mind About Partnering Marketing With Customer Success

It is rare for a company to create a new category and build a complimenting and innovative software. Gainsight is part of those unique breeds of businesses that have accomplished... read more →
  • October 15, 2020
  • Martta Eicher Rabago
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in 5 Minutes: Erin Siemens Shares CS Insights at ADP

A Philosophy Unfolding It began with a Venn diagram. For Erin Siemens, Senior Vice President of Client Success at Automatic Data Processing, Inc. (ADP), her leadership philosophy on customer success... read more →
  • September 28, 2020
  • Martta Eicher Rabago
  • No Comments
  • Customer Success at Scale, GameChanger VIP

Customer Visibility Drives Success For Plex Systems

Sanders Slavens, Plex’s VP of Customer Success, sat with Gainsight’s CEO, Nick Mehta, and CCO, Ashvin Vaidyanathan, to discuss their progress in reducing friction and raising customer visibility through their... read more →
  • September 21, 2020
  • Martta Eicher Rabago
  • No Comments
  • CS Build vs Buy, GameChanger VIP, GameChangers

Keith Nealon, CEO of Bazaarvoice Brings in Best Practices of Customer Centricity with the Help of Gainsight

Gainsight and BazaarVoice have a long history together. Since 2013, BazaarVoice has been using Gainsight's platform to gain insight into customer health and improve customer experience. BazaarVoice was one of... read more →
  • September 21, 2020
  • Martta Eicher Rabago
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in 5 Minutes: Omada Health Embraces 3 Unshakeable Pillars of Customer Success

Welcome to our Change the Game in 5 minutes Series. In these conversations, we talk with customer success leaders who are role models for others who want to serve customers... read more →
  • August 19, 2020
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers, Healthcare
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Next Page »

Recent Posts

  • 5 Reasons Using Product Analytics Enhances Your Customer Experience
  • Customer Success Operations: The Hottest Career in the Customer Service Space
  • Essential Considerations For Your First Customer Scorecard
  • Customer Success by Product Design: A New Collaboration Process for Human-First Companies
  • 5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

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