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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Press Releases

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Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!

Welcome to our Change the Game in 5 Minutes Series. Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf, and Ben Michael, their Director of Customer... read more →
  • March 1, 2021
  • Martta Eicher Rabago
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in 5 Minutes: Marissa Barcza Shifts the Focus from Reactive to Proactive

Welcome to Gainsight’s  ‘Change the Game in Five Minutes’ series. In this interview, our CEO, Nick Mehta, speaks with the Senior Manager of Scaled Customer Success at Adobe, Marissa Barcza. ... read more →
  • January 11, 2021
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in 5 Minutes: Dell Boomi Experiences a Rise in ARR and Churn Reduction Thanks to Customer Success

Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. In these conversations, we talk with customer success leaders who are role models and want to serve customers better. In... read more →
  • January 11, 2021
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers

Change the Game in Five Minutes Series: Garin Landry Transformed Customer Success at Planview

Welcome to Gainsight’s ‘Change the Game in Five Minutes’ series. Our Chief Customer Officer, Ashvin Vaidyanathan, talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight... read more →
  • December 14, 2020
  • Martta Eicher Rabago
  • No Comments
  • GameChanger VIP, GameChangers

The Art Of The EBR

In episode 18 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Maranda Dziekonski, Vice President Customer Success and People Operations at... read more →
  • December 3, 2020
  • Lauren Olerich
  • GameChangers, _Podcasts

Raising The Profile Of Customer Success Internally

In episode 17 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Troy Pratley, Head of Customer Success, EMEA at Amplience. Listen... read more →
  • November 26, 2020
  • Lauren Olerich
  • GameChangers, _Podcasts

Starting A Customer Success Function From Scratch

In episode 16 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Selena Jankulovska, Area VP Account Strategy at Komodo Health and... read more →
  • November 19, 2020
  • Lauren Olerich
  • GameChangers, _Podcasts

Moving From The Back Office Into Customer Success

In episode 15 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Shanta Bodhan, Customer Success Manager at SupplyShift and Sam Smith,... read more →
  • November 12, 2020
  • Lauren Olerich
  • GameChangers, _Podcasts

Lessons in Customer Success: Multitasking, Delegating, and Asking “Why?”

In episode 14 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Samantha Samuels, Head of Partnerships, Friendbuy. Listen to the full... read more →
  • November 5, 2020
  • Lauren Olerich
  • GameChangers, _Podcasts

The Academic Approach to Customer Success

In episode 13 of the Gainsight Gamechanger Podcast, Adam Joseph, Director of Customer Success, EMEA at Gainsight sits down with Bryan Hochstein, Assistant Professor of Marketing, University of Alabama. Listen... read more →
  • October 29, 2020
  • Lauren Olerich
  • GameChangers, _Podcasts
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Next Page »

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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