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PLATFORM OVERVIEW
  • Gainsight Platform

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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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10 Practical Strategies & Tips for Handling Difficult Customer Conversations

10 strategies for developing a mindset to help you better navigate challenging customer interactions. If you’re being honest with yourself, you know that at one point in time you’ve been... read more →
  • May 7, 2021
  • Rick Black
  • No Comments
  • Best Practices, Guest Article, NPS & Customer Satisfaction

5 Reasons Customer Success is the Secret Sauce of Great Product Launches

At first glance, there isn’t much overlap in product marketing and customer success teams’ day-to-day responsibilities. They usually sit in different areas of the org, report to other functional leaders,... read more →
  • March 18, 2021
  • Jake Brereton
  • No Comments
  • Guest Article, Product & Customer Success, Product Experience

How Product Teams Can Use Their Community to Close the Customer Feedback Loop

Why should you involve your customers and users in the Product feedback and ideation process? Getting customer feedback isn’t a new concept. Your users interact with your product all day... read more →
  • October 5, 2020
  • Remco de Vries
  • No Comments
  • Guest Article, Product Experience, User Feedback

Managing Churn in SaaS Business With A Focus On Customer Success

Churn (the amount of revenue lost from a company’s existing customer base each year) is a metric that rises to the top of most SaaS leaders’ minds; it is one... read more →
  • July 7, 2020
  • Mark Roberge
  • No Comments
  • Churn & Renewal Management, Guest Article

Recent Posts

  • Own the Moment of Customer Onboarding: Launch the Love
  • How to Have a Successful New Product Adoption for Customers
  • What Is Product Education?
  • What’s PLG Got To Do With Efficient Growth?
  • Queer Community Takes Many Forms

Categories

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  • Mehtaphysical Musings
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  • Parody Videos 2021
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  • Product & Customer Success
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  • Product Adoption and Experience 2021
  • Product Analytics
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  • Pulse
  • Pulse Everywhere 2020
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  • PX
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  • Security
  • Simplifying Customer Success 2021
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