Gainsight Software
  • Products
  • Pricing
  • Solutions
  • Customers
  • Resources
  • Company
  • Impact
  • Login
  • Schedule a Demo
Login
  • Login to Gainsight CS

    Customer Success Software

  • Login to Gainsight PX

    Product Experience Software

Gainsight Software
    Products
      Products
      • Customer Success
      • Product Experience
      • inSided
      Platform
      • Gainsight Platform
      • Integrations
      • See Value from Gainsight Faster
  • Pricing
  • Solutions
      By Business Challenge
      • Scale and Efficiency
      • Retention
      • Expansion
      • Visibility
      • Customer Experience
      • Product Adoption
      By Industry
      • Healthcare
      • Education
      • Security
      • Gainsight Essentials
      By Team
      • Customer Success
      • Product
      • Customer Experience
      • Revenue and Sales
      • IT and Analytics
      • Executives
  • Customers
  • Resources
      Learn
      • Resources Library
      • Gainsight Blog
      • Events and Webinars
      • Gainsight Glossary
      • GameChanger VIPs
      • Gainsight Essentials
      Customer Resources
      • Customer Community
      • Training & Certifications
      • Product Support
      • API & Developer Docs
      Industry Resources
      • CS Ops Central
      • Customer Success Job Board
      • Pulse Plus
      • Pulse Conference
      By Role
      • Product Teams
      • Customer Success Teams
    Company
      About Gainsight
      • Who We Are
      • Leadership
      • Newsroom
      • Partners
      • Careers
  • Impact
Products
  • Customer Success Logo

    Customer Success

  • Product Experience Logo

    Product Experience

  • inSided Logo

    inSided New

 
PLATFORM OVERVIEW
  • Gainsight Platform

  • Integrations

  • See Value from Gainsight Faster

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library
  • Gainsight Blog
  • Events and Webinars
  • Gainsight Glossary
  • GameChanger VIPs
  • Gainsight Essentials New
Customer Resources
  • Customer Community
  • Training & Certifications
  • Product Support
  • API & Developer Docs
Industry Resources
  • CS Ops Central
  • Customer Success Job Board
  • Pulse Plus
  • Pulse Conference
By Role
  • Product Teams
  • Customer Success Teams
About Gainsight
  • Who We Are
  • Leadership
  • Newsroom
  • Partners
  • Careers

Building the Foundation for Customer Visibility with Usage Data and Health Scoring

Every day, companies and leaders are starting a new journey of Customer Success. At Gainsight, we want to be there throughout your CS journey to help you become more customer-centric... read more →
  • July 1, 2021
  • Martta Eicher Rabago
  • No Comments
  • Customer Success Best Practices, Health Scoring

How Gainsight Redesigned the Customer Health Score for One of Its Products

At Gainsight, we value our customer’s success as our success. A key part of this strategy is to build and use customer health scores, a functionality Gainsight created in its... read more →
  • June 28, 2021
  • Harshita Banka
  • No Comments
  • CS Build vs Buy, Health Scoring
Gainsight - Improve NPS

5 Ways We Improved Onboarding NPS from +14 to +85 in One Year

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.” His... read more →
  • May 21, 2021
  • Peter Wride
  • No Comments
  • Best Practices, Health Scoring, NPS & Customer Satisfaction

Manage Customer Escalations With Ease To Improve Retention

“The customer is always right.”  This phrase was popularized by retailers Harry Gordon Selfridge, John Wanamaker, and Marshall Field. These men learned early in their careers that their stores’ success... read more →
  • December 21, 2020
  • Gainsight Team
  • No Comments
  • Health Scoring, NPS & Customer Satisfaction

Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such as: Is my health getting... read more →
  • June 29, 2020
  • Hayley Jean Farr
  • No Comments
  • Health Scoring, Healthcare

Relentlessly Monitor and Manage Customer Health

Everyone in the Customer Success world is primarily focused on – in one form or another – monitoring and managing Customer Health. This is the one that everybody is talking... read more →
  • April 17, 2015
  • Dan Steinman
  • No Comments
  • Health Scoring, _Customer Success

Customer Health Scoring: Misunderstandings, Myths, & Truths

Customer Health Scoring: Misunderstandings, Myths, & Truths Customer health scoring is such a hot topic (one we've covered several times before), and fundamental to success in our recurring revenue and... read more →
  • September 25, 2014
  • Dan Steinman
  • 1 Comment
  • Best Practices, Health Scoring, _Customer Success

Measuring Customer Health To Drive The Right Conversations

Calculating customer health – to show both customer satisfaction and loyalty – is a primary focus for Customer Success managers. A successful customer base is what keeps a subscription business... read more →
  • July 17, 2014
  • Lincoln Murphy
  • No Comments
  • Best Practices, Customer Success 101, Health Scoring, _Customer Success

How to Score Customer Health

How to score Customer Health is a subject near and dear to my heart and also critical to the long-term success of any Customer Success team.  In fact, it’s really... read more →
  • January 28, 2014
  • Dan Steinman
  • 7 Comments
  • Health Scoring, _Customer Success

Scorecards: Quantifying Customer Health

The subscription economy is forcing companies to take a serious look at revenue from existing customers. The success of your business now relies on retaining and growing revenue from your... read more →
  • November 13, 2013
  • Steve Buccola
  • No Comments
  • Health Scoring, _Customer Success

Recent Posts

  • Own the Moment of Customer Onboarding: Launch the Love
  • How to Have a Successful New Product Adoption for Customers
  • What Is Product Education?
  • What’s PLG Got To Do With Efficient Growth?
  • Queer Community Takes Many Forms

Categories

  • 2021 Keynote Sessions
  • Adoption & Onboarding
  • Advocacy & Cross-sell/Upsell
  • Aligning Sales and CS 2021
  • Best Practices
  • Churn & Renewal Management
  • COVID-19 Resources
  • Cross-Functional Alignment
  • CS Build vs Buy
  • CS Industry Trends & Analysis
  • CS NRR
  • CS Ops
  • CS Scale & Efficiency
  • CS Time to Value
  • Customer Segmentation
  • Customer Success
  • Customer Success 101
  • Customer Success at Scale
  • Customer Success at Scale 2021
  • Customer Success Best Practices
  • Customer Success Operations
  • Customer Success Operations 2021
  • Customer Success Strategy 2021
  • CX Center
  • Design
  • Education
  • End-to-End Value 2021
  • Engineering
  • Evaluating CS Technology
  • Executive Perspective
  • Gainsight Essentials
  • Gainsight Innovation Showcase
  • Gainsight on Gainsight
  • Gainster
  • GameChanger VIP
  • GameChangers
  • Guest Article
  • Health Scoring
  • Healthcare
  • Human-First Customer Success 2021
  • Integration
  • Keynote Sessions
  • Keynote Sessions
  • Level Up Your Customer Experience
  • Level Up Your Product Stack
  • Level Up Your Product Strategy
  • Level Up Your Team & Career
  • Mehtaphysical Musings
  • NPS & Customer Satisfaction
  • NRR
  • NRRTv
  • Other
  • Parody Videos 2021
  • Partner Innovation Theater
  • Partners
  • Product & Customer Success
  • Product Adoption
  • Product Adoption and Experience 2021
  • Product Analytics
  • Product Experience
  • Product Experience
  • Product Management
  • Product Roadmap
  • Product Roadmap
  • Product Updates
  • Product-led Growth
  • Product-Led Growth
  • Pulse
  • Pulse Everywhere 2020
  • Pulse Everywhere 2021
  • Pulse for Product
  • Pulse Product 2020
  • Pulse Unplugged 2021
  • PX
  • PX Engagement & Adoption
  • PX Multiproduct
  • PX Product Analytics
  • PX Product-Led Growth
  • Revenue Optimization
  • Security
  • Simplifying Customer Success 2021
  • The CS Operations Summit
  • The Data-Driven Product Leader
  • The Next Level CS Team
  • The Transformational CS Leader
  • Transforming Customer-Centricity 2021
  • Uncategorized
  • User Engagements
  • User Feedback
  • User Journey
  • User Onboarding
  • _Case Study
  • _Customer Cloud
  • _Customer Experience
  • _Customer Success
  • _Ebook
  • _Enablement Engine
  • _Essential Guide
  • _Glossary
  • _News and Press
  • _Partner Post
  • _Podcasts
  • _Product
  • _Product Release
  • _Revenue Optimization
  • _Top Posts
  • _Webinar

Subscribe to Customer Success Best Practices in Your Inbox

Thank you for subscribing to exclusive content from Gainsight!

Win in business while being human-first.

Schedule a Demo
  • Products
    • Customer Success
    • Product Experience
    • Insided
    Platform
    • Gainsight Platform
    • Integrations
    • Time to Value
  • Solutions
    • Healthcare
    • Education
    • Security
    • Customer Success Teams
    • Product Experience Teams
    • Product Adoption
    • Gainsight Essentials
    Industries and Teams
    • Scale and Efficiency
    • Retention
    • Expansion
    • Customer Success Teams
    • Product Teams
    • Customer Experience Teams
    • Revenue and Sales Teams
    • IT and Analytics Teams
    • Executives
  • Resources
    • Resource Library
    • Gainsight Blog
    • Events & Webinars
    • 2-Minute Demo Center
    • Valuation Calculator
    • Gainsight Community
    • GameChanger VIPs
    • Gainsight Essentials
    • Gainsight University
    • Documentation
    • For Developers
    • Horizon Experience
    • COVID Vaccination Policy
  • Gainsight
    • Who We Are
    • Leadership
    • Customers
    • Pricing
    • Partners
    • Impact
    • Press Releases
    • Careers

© 2022 Gainsight, The Customer Success Company. All rights reserved.  //   350 Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security