Customer Success isn't a function—it's a movement. But once you've bought into the vision, what do you actually do? The first step for understanding whether or not your team is... read more →
Everyone in the Customer Success world is primarily focused on – in one form or another – monitoring and managing Customer Health. This is the one that everybody is talking... read more →
This whitepaper explains how to calculate and use health scores for data-driven customer conversations and outlines why Forrester believes there's no "magic number" for customer health. Why Download? Calculating customer... read more →
Customer Health Scoring: Misunderstandings, Myths, & Truths Customer health scoring is such a hot topic (one we've covered several times before), and fundamental to success in our recurring revenue and... read more →
Calculating customer health – to show both customer satisfaction and loyalty – is a primary focus for Customer Success managers. A successful customer base is what keeps a subscription business... read more →
How to score Customer Health is a subject near and dear to my heart and also critical to the long-term success of any Customer Success team. In fact, it’s really... read more →
The subscription economy is forcing companies to take a serious look at revenue from existing customers. The success of your business now relies on retaining and growing revenue from your... read more →