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PLATFORM OVERVIEW
  • Gainsight Platform

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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

  •  
  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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Live Demo – Gainsight CS for Healthcare

Join Hayley Jean Farr and Stephanie Lee from Gainsight’s Health & Life Sciences Practice to learn more about how HealthIT, MedTech, and Clinical Research organizations use Gainsight to improve the... read more →
  • December 4, 2020
  • Kate Meacham

Change the Game in 5 Minutes: Omada Health Embraces 3 Unshakeable Pillars of Customer Success

Welcome to our Change the Game in 5 minutes Series. In these conversations, we talk with customer success leaders who are role models for others who want to serve customers... read more →
  • August 19, 2020
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers, Healthcare

Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such as: Is my health getting... read more →
  • June 29, 2020
  • Hayley Jean Farr
  • No Comments
  • Health Scoring, Healthcare

Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive

Welcome to our Change the Game in 5 mins Series. If you’re in the healthcare industry, you may be particularly interested in my conversation today with athenahealth’s Laura Salonga and... read more →
  • June 18, 2020
  • Zoë Lefeuvre
  • No Comments
  • GameChanger VIP, GameChangers, Healthcare

Healthcare Edition: How to Solve 3 Unique Communication Challenges in HealthIT

In most SaaS industries, vendors strictly communicate with decision-makers, key stakeholders, and administrators. It’s quite different in HealthIT! Because users must use our platforms to do their jobs, we often... read more →
  • April 15, 2020
  • Hayley Jean Farr
  • No Comments
  • Best Practices, Customer Success at Scale, Healthcare

Healthcare Edition: How to Get Information to Your Users Quickly

In an industry where communication is critical, how do you make sure the right message reaches the right patients, providers, and non-clinical staff? Over the past few weeks, you’ve probably... read more →
  • March 31, 2020
  • Hayley Jean Farr
  • No Comments
  • Adoption & Onboarding, Healthcare, Product Experience, User Engagements

Healthcare Edition: Success Stories From The Field

To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. We’ve heard... read more →
  • March 26, 2020
  • Hayley Jean Farr
  • No Comments
  • COVID-19 Resources, Healthcare, _Customer Success

Healthcare Edition: 3 Reasons Why Customer Success Is Existential Right Now

The COVID-19 pandemic is fundamentally changing how we practice and experience healthcare in the United States and digital health platforms, like yours, are at the heart of this transformation. Because... read more →
  • March 25, 2020
  • Hayley Jean Farr
  • No Comments
  • COVID-19 Resources, Executive Perspective, Healthcare

Recent Posts

  • Own the Moment of Customer Onboarding: Launch the Love
  • How to Have a Successful New Product Adoption for Customers
  • What Is Product Education?
  • What’s PLG Got To Do With Efficient Growth?
  • Queer Community Takes Many Forms

Categories

  • 2021 Keynote Sessions
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  • Aligning Sales and CS 2021
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  • CS Build vs Buy
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  • Customer Success
  • Customer Success 101
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  • Customer Success at Scale 2021
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  • Human-First Customer Success 2021
  • Integration
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  • Mehtaphysical Musings
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  • Parody Videos 2021
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  • Product & Customer Success
  • Product Adoption
  • Product Adoption and Experience 2021
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  • Security
  • Simplifying Customer Success 2021
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  • Transforming Customer-Centricity 2021
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