In case you haven't seen it, we built a pretty cool website that can automatically calculate some of the most common metrics you'll need to benchmark in the course of your... read more →
If you've heard of Net Promoter Score (NPS), you've probably heard that it just works—both as an accurate assessor of customer sentiment but also as a leading indicator of future... read more →
There’s a Cubone on my desk. If you’re sick to death of hearing about Pokémon, skip to the first subhead below. From then on it’s all enterprise tech shop talk.... read more →
Every company is looking for the most effective ways to measure customer loyalty and collect meaningful customer feedback. Net Promoter Score (“NPS”) is often the metric of choice. The Net... read more →
Before we get started, if you're an NPS purist, you need to know that I'm going to violate norms you hold near and dear in this article. I do suggest... read more →