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            Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.

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3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. It makes perfect sense too. Investment in customer success (CS) is causing a significant impact on... read more →
  • June 21, 2022
  • Gainsight Team
  • No Comments
  • CS Industry Trends & Analysis, Customer Success, Gainsight Essentials, NPS & Customer Satisfaction
Gainsight - Improve NPS

5 Ways We Improved Onboarding NPS from +14 to +85 in One Year

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.” His... read more →
  • May 21, 2021
  • Peter Wride
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  • Best Practices, Health Scoring, NPS & Customer Satisfaction
Customer Churn

Have You Ever Had A Green Customer Churn? – Webinar Recap

Gainsight’s Chief Customer Officer, Kellie Capote, recently had a chance to join Amanda Schmidt, VP of Customer Success at PandaDoc, Customer Success Evangelist, Dan Steinman, and Bryan Plaster, Founder and... read more →
  • May 12, 2021
  • Scott Salkin
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  • Churn & Renewal Management, NPS & Customer Satisfaction

10 Practical Strategies & Tips for Handling Difficult Customer Conversations

10 strategies for developing a mindset to help you better navigate challenging customer interactions. If you’re being honest with yourself, you know that at one point in time you’ve been... read more →
  • May 7, 2021
  • Rick Black
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  • Best Practices, Guest Article, NPS & Customer Satisfaction

Manage Customer Escalations With Ease To Improve Retention

“The customer is always right.”  This phrase was popularized by retailers Harry Gordon Selfridge, John Wanamaker, and Marshall Field. These men learned early in their careers that their stores’ success... read more →
  • December 21, 2020
  • Gainsight Team
  • No Comments
  • Health Scoring, NPS & Customer Satisfaction

Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate

Mike Rivisto and Jessica Countess, ServiceChannel Recently, our Chief Customer Officer, Ashvin Vaidyanathan, met with Mike Rivisto, Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior... read more →
  • August 31, 2020
  • Martta Eicher Rabago
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  • Customer Success at Scale, NPS & Customer Satisfaction
How to Use This Awesome NPS Calculator

How to Use This Awesome NPS Calculator

In case you haven't seen it, we built a pretty cool website that can automatically calculate some of the most common metrics you'll need to benchmark in the course of your... read more →
  • June 12, 2018
  • Matthew Klassen
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  • Best Practices, NPS & Customer Satisfaction, _Customer Success

Why NPS is the most important indicator of your company’s success

There’s a Cubone on my desk. If you’re sick to death of hearing about Pokémon, skip to the first subhead below. From then on it’s all enterprise tech shop talk.... read more →
  • July 20, 2016
  • Matthew Klassen
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  • Best Practices, NPS & Customer Satisfaction, _Customer Success

7 Ways to Turn your NPS Survey into a Growth Hack

Before we get started, if you're an NPS purist, you need to know that I'm going to violate norms you hold near and dear in this article. I do suggest... read more →
  • June 30, 2015
  • Lincoln Murphy
  • Best Practices, NPS & Customer Satisfaction, _Customer Success

Recent Posts

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  • Gainsight Essentials: A Year in Review
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  • Four Ways Gainsight’s Education Team Uses Community to Extend Learning 

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